Get started with a
free 30 day free trial
Get started with a free 30 day free trial
Buy Lightning Payroll
Packages starting from $199
Buy Lightning Payroll.
Packages starting from $199

  • What If I Have Trouble Viewing This Support Page?
    If you are having trouble viewing these FAQs, please try the following tips: Perform a 'hard refresh' by holding the shift key while refreshing the page. Opening this webpage using a newer version of Chrome or Firefox. Enabling Javascript - See ... (Click for more)
  • How Can I Set Up Online Backups?
    Lightning Payroll has a built-in Online Backups feature which provides a way for you to easily save your important payroll data to the cloud. These online backups are encrypted and s... (Click for more)
  • How Can Restoring A Backup Delete Pay Data?
    By default, Lightning Payroll opens up to look like it did when it was last closed down. If you share data between two computers (as each subscription allows) you will need to be responsible with managing your data's continuity. If your colleague doe... (Click for more)
  • How Can I Backup My Lightning Payroll Data?
    Since Lightning Payroll is a desktop application, the data is safely stored in your own computer. We recommend you make yourself familiar with the backup features in the program. Online backups are a great way to store an off-site, secure backup of ... (Click for more)
  • Why Is The Program Freezing When I Restore A Backup?
    If your program is freezing when restoring backups this may be due to an invalid auto-backup location. Please try the following:Go to Settings >> Backups and either untick the box to automatically backup your data to the computer or manually se... (Click for more)
  • Why Can't I Restore a Backup File?
    Usually a backup (.lpb) file can be restored under the Tools menu of Lightning Payroll. If the Restore Backup option is greyed out or unavailable then you are on a trial licence. This option is only available to users on a paid subscription to the so... (Click for more)
  • Why Don't My Report Amounts Match My STP Submission?
    You may notice that some amounts in the STP reports (Submission Report and Payment Summary Report), or PAYG payment summaries do not match gross totals in the Group Tax or Pay Summary Reports. This is likely due to one of the following reasons: It... (Click for more)
  • How Can I Print Payment Summaries/Group Certificates?
    Normally you'd print or email payment summaries at the same time as you lodge with the ATO, but they can be accessed separately any time of the year, and as many times as you like. Lightning Payroll doesn't 'close anything off' in the End of Year s... (Click for more)
  • End of Year via EMPDUPE
    Submitting end of year using the EMPDUPE method. Using the ATO’s Online Services for Business by submitting an EMPDUPE/ECI file. Here's a tutorial video demonstrating how to generate an EMPDUPE file using Lightning Payroll's End of Year ass... (Click for more)
  • How Do I Process EOFY and Lodge With the ATO?
    Currently, the ATO allows the following methods of lodgment for your annual PAYG payroll activity. You must lodge the report by July 31st if using STP. The ATO's EOFY lodgement options are: Online via Lightning Payroll using Single Touch Payroll... (Click for more)
  • How Can I Enter an Additional RESC/Super amount for EOFY?
    If you need to make a one-off topup of RESC super for the end of financial year, this can be done two different ways. The difference being whether you are ready to pay the rest of June's compulsory super  for those same employees, at the same ti... (Click for more)
  • How Can I Tell If My Employees Are STP-Finalised or Tax Ready?
    Lightning Payroll has a Single Touch report to give you quick information on which employees have been marked as finalised with the ATO for a financial year under Reports >> (General) STP FInalised Employees. This report has many other function... (Click for more)
  • How Do I Change Financial Year Dates?
    By default, Lightning Payroll takes care of your financial year start and end dates. These default to 1/7 -30/6 each year. Whether a pay falls into one financial year or another should typically be determined by the pay's processed date. Please see o... (Click for more)
  • Why Doesn't An Allowance Appear Separately On An Employee's PAYG Figures?
    If an allowance an employee has been receiving throughout the financial year is not showing up in their PAYG figures as itemised, this can be amended with the following steps: Firstly, the allowance should be marked as Itemised under Employees >&... (Click for more)
  • End of Year via SBR
    Lightning Payroll no longer includes the ability to submit End of Year figures via SBR as this technology has now been replaced by Single Touch Payroll. Please see here for more information on STP and other lodgement options.... (Click for more)
  • How Can I Edit Payment Summaries?
    If you need to make adjustments to payment summaries, click the Advanced button on the Payment Summaries screen. You can then change the values as needed. If you wish to undo any manual adjustments made in this screen, simply click on the Refresh ... (Click for more)
  • End of Year via Paper Form Submission
    Submitting end of year on paper (by post) If you would like to lodge your annual payment summary report on paper, you can do so using the ATO’s paperwork. If you haven’t received a stationary pack from the ATO and wish to submit on pape... (Click for more)
  • Where Can I Find The Latest End Of Year Checklist?
    Click here to see the latest Lightning Payroll EOFY checklist mailer. This gets emailed out to all active users each June.... (Click for more)
  • How Can I Setup Leave Requests?
    Before your employees can make leave requests through our online employee portal you must have activated their online portal settings under Employees >> Details >> Online Portal. The two main settings you will need for leave reques... (Click for more)
  • How Do I Correct or Adjust Leave Totals?
    If one or more of an employee's leave balances have accrued incorrectly, or have been set up incorrectly, they can be corrected in a number of ways. We would recommend using our new Recalculate Leave on Pays Tool which can be found in the Tools menu... (Click for more)
  • How Do I Pay Leave?
    To process leave for an employee, go into the Pays section of the program and then click the Edit Pay button for the employee taking leave. In the Leave tab you can use the green plus button to add a new leave item, or the pencil icon to edit an ex... (Click for more)
  • How Do I Enter Existing Leave Balances?
    If you are new to Lightning Payroll and setting up an employee with existing leave balances, you can enter your these amounts in their first pay. Once you have gone into the Edit Pay screen for an employee, you will see the Leave Balances Edit butt... (Click for more)
  • How Does Lightning Payroll Calculate Leave Accruals?
    Leave accruals in Lightning Payroll can be controlled by configuring an individual employee's settings under Employees >> Leave >> Leave Settings. Accruals can be made to occur by the pay period or by the hours worked (pro rata). Note: L... (Click for more)
  • How Do I Enter Paid Parental Leave, Unpaid Leave or Worker's Compensation Payments?
    If an employee is on paid parental leave, unpaid leave or on leave whilst receiving workers compensation, there are  paid parental, unpaid and worker's compensation leave types that can be selected when processing pays. You can select any ... (Click for more)
  • How Is Leave Affected by JobKeeper?
    For detailed information on accruing and taking leave when receiving JobKeeper payments please see the Fair Work Australia website. Common scenarios they reference are below. Requesting employees to take annual leave If an employer asks their emplo... (Click for more)
  • How Do I Add Additional or Custom Leave Types?
    You can set up custom leave types in the program for things like RDOs, Time in Lieu, and Bereavement Leave by going to Company >> Leave Balance >> Create Leave Balance and creating the leave type here. Once the leave type exists in this a... (Click for more)
  • I've Forgotten my Password for Online Backups
    If you cannot remember your password to login to the online backups portal, you can reset it by clicking Forgotten Password. A reset code will be sent to your registered email address. You can then choose a new password, confirm the new password and... (Click for more)
  • Reset or Remove Application Password
    If you would like to reset or remove the application password for Lightning Payroll, you can do this under Settings. To reset the password, go to Settings > Password and enter and confirm the new password you wish to use. To remove the existing ... (Click for more)
  • Why Can't I Login to this Website?
    If you are a current paid subscriber to Lightning Payroll you can log in to your account at the client login link at the top of this page. If you have forgotten your password, please reset it here. If you are a trial user you will not yet have an on... (Click for more)
  • How Do I Enter A Public Holiday?
    If a permanent employee is on leave, and not working on a public holiday you can enter this under Pays >> Edit Pay >> Edit Leave Taken using public holiday as the leave type. If an employee is working a public holiday and requires loadin... (Click for more)
  • Why Is An Employee Not Appearing In A Pay Run?
    You might add a new employee or reinstate an old employee one day and find that they are not appearing in the current pay run. This might happen due to a few different things: Start date: Make sure their employment start date is not later than the... (Click for more)
  • How Do I Process a Pay?
    To process a pay or pay run in Lightning Payroll, click on the Pays button at the top of the Lightning Payroll window.   When you click on the Pays button, you will be taken to the current or most recent pay run. If you want to go back to an ... (Click for more)
  • How Can I Terminate an Employee (Detailed)?
    For a basic termination, please see our FAQ here. The first screen of the termination assistant will ask you to enter the termination date and select a a reason for termination. With the exception of a genuine redundancy or other listed circumstance... (Click for more)
  • How Can I Terminate an Employee (Basic)?
    For a detailed termination, please see our FAQ here. To terminate an employee, go to Pays >> Edit Pay and click the Terminate Employee button (above the Save + Next button) on the bottom-right of the screen when e... (Click for more)
  • How To Setup A Deduction?
    To setup a deduction for an employee go to the Employees tab >> Select the Employee on the left hand side >> Click on Allowances & Deductions >> Deductions >> Click on the green plus symbol to add the deduction & Save.... (Click for more)
  • Which Reports Show JobKeeper Amounts?
    The best way to gather JobKeeper payment information is via two different Lightning Payroll reports. They are: Allowances Report - This can show specific information on any JOBKEEPER-TOPUP allowances. These topup allowances should have been used o... (Click for more)
  • How Can I Show Casual Loading On A Pay Rate?
    For certain casual employees it may be necessary to display their base pay rate and their casual loading amounts within pays and payslips. This can be easily handled via a custom pay rate's description. Customised, secondary pay rates are added under... (Click for more)
  • How Does Lightning Payroll Handle YTD Figures And Pay Processing Dates?
    Prior to Lightning Payroll version 2021.5.0, when it came to applying a tax scale or assigning a financial year to a pay, the program was designed to use the pay period's end date over the pay's processing date. We have updated this to simplify and a... (Click for more)
  • How Do I Setup A Salary Sacrifice?
    To add a Salary Sacrifice for an Employee you will find this under the Employees tab. Select the employee to the left of the screen. Click on Pay Settings >> Salary/Wage Sacrifice and click on the green plus symbol to add in the sacrifice &... (Click for more)
  • Where Do I Enter a Back Payment?
    If you need to make a back payment to an employee, this can be done as follows.Simply edit the appropriate pay run for the employee under Pays, then click Edit Pay/s. Enter a back payment by clicking the Edit button beside Back Payment. You can t... (Click for more)
  • Where Can I Enter a Bonus or Other Irregular Gross Payment?
    If you need to make a bonus or other miscellaneous gross payment to an employee, this can be done as follows.Simply edit the appropriate pay run for the employee under Pays, then click Edit Pay/s. Enter a bonus or other gross payment by clicking the... (Click for more)
  • How to Enter WorkCover Payments
    If an employee needs to receive WorkCover payments, you can set this up as a custom pay rate under Employees >> Pay Settings >> Special User Defined Pay Rates. Click on the green plus button to add a new custom pay rate. For the descript... (Click for more)
  • How Do I Print and/or Email Payslips?
    Printing and/or emailing paylips is done from the Pays tab of the program. Once a pay has been saved to a Completed status, you're able to print a payslip for that particular pay by clicking on Payslips >> This Pay Run and ensuring either Print... (Click for more)
  • How Do I Create An Additional Pay?
    To add a pay click on Create Pays, select the employee(s) whom you wish to record a pay for within that period. Then select the date you would like this pay to be processed or if it were a past pay, the date it was processed.The tickbox at the bottom... (Click for more)
  • How Do I Enter or Edit Past Pays?
    To enter pays retrospectively in the program, you will need to go to the Pays tab, then hold down the Last Pay Run button on the left, and skip through to the pay period you'd like to start entering pays from. Once in the pay run you're after, you ca... (Click for more)
  • How Do I Delete A Pay?
    To delete an Employee's pay, go to the Pays tab. In line with the Employee you wish to remove, there will be a Complete button greyed out. You will find this to the far right of the program. Right click on the Complete button and Delete. If you ca... (Click for more)
  • How Can I Reinstate A Terminated Employee?
    If you would like to reinstate a terminated employee go to the Employees tab >> Click on Show Terminated Employees >> Select the employee you wish to reinstate >> Then click on Actions and Reinstate Employee.... (Click for more)
  • How Do I Edit Existing Payslips?
    If you need to make corrections to an employee's payslip, you will need to navigate to the relevant pay run for which that payslip was issued. If the pay run was in the past, you can go back to earlier pay runs in the Pays menu by clicking the Last ... (Click for more)
  • How Can I Change My Pay Run Dates?
    If your pay run dates need to change for pays going forward, simply go into Company >> Pay Dates and click Edit. This will let you select the Pay Period End Date of the appropriate pay schedule (weekly, fortnightly, monthly) and the pay runs wi... (Click for more)
  • How Can I Adjust What is Shown on the Payslips?
    If you would like to adjust what information is shown on payslips, you can do this for each employee in Employees > Pay Settings > Payslip Options. This section allows you to select what types of information can be shown on payslips including:... (Click for more)
  • Can I Process Pays In Advance?
    If you would like to process pays in advance, you can do this by navigating to future pays using the 'Next Pay Run' button in the Pays screen. From there, you can edit and save the pay entries as normal for each employee. If the pays are being proc... (Click for more)
  • Can I Add My Company Logo to the Payslips?
    You can add your company logo to the payslips by going to the Pays screen, clicking the Payslips button and selecting 'Configure Payslip Logo'. Tick the box to turn Logos on and then select 'browse' to choose the image. You can adjust the height or ... (Click for more)
  • How Do I Add a Missing Employee Into a Pay Run?
    You can add employees into a pay run they're missing from in the Pays tab, by clicking on Create Pays from the particular pay run they're missing from, selecting the employee/s to add, then clicking Create. By having Create Full Pay? ticked at the bo... (Click for more)
  • How Do I Create Additional Pay Rates For Employees?
    It's possible to set up various additional pay rates for employees in Lightning either individually or in groups. To set up a pay rate to be applied to a single employee, go to Employees >> select the relevant employee from the list >> P... (Click for more)
  • What Kind of Reports are Available in Lightning Payroll?
    Lightning Payroll offers a full suite of easy-to-use reports that can be accessed via the Reports menu in the program. You can change the font size and colour and export to pdf using the buttons at the top of any print preview screen. Ready to use... (Click for more)
  • How Can I Delete A Custom Report?
    You can delete custom reports you've made in the past as they become obsolete to your business needs. To delete a custom report, go to the Reports tab, then click on either Employee Report Builder or Pay Report Builder; wherever you created the cust... (Click for more)
  • Why Are Emails Not Being Received, Or Being Rejected?
    If emails sent from Lightning Payroll are being rejected or marked as spam, this is outside of our control. Gmail/Google in particular have very strict anti spam and anti spoofing practices (that can change at any time) which can result in rejection ... (Click for more)
  • Why Does Lightning Payroll Say My Version Is Up To Date When It Is Not?
    If your Windows computer is not kept up-to-date with the latest updates you may encounter an issue with Lightning Payroll's automatic updates. This is due to older Windows systems using outdated root certificates, used for HTTPS/SSL web traffic. Our ... (Click for more)
  • Why Am I Getting An Error After Agreeing To The Update?
     If you are encountering an 'Access is denied' error like the one shown below when updating, it is caused by a false positive or false alarm in your security software. Some security applications, particularly Trend Micro or Symantec can prevent ... (Click for more)
  • Why Has Lightning Payroll been Quarantined by Anti-Virus?
    Sometimes Lightning Payroll may be attacked or misclassified as spyware by your security software. This can happen and is known as a false positive. We build and publish the program with the highest standard of code signing available. That's all tha... (Click for more)
  • What Does 'Failed to execute script payroll' Mean?
    If Lightning Payroll says 'Failed to execute script payroll', then the program has been reinstalled while it was still running in the background. To fix this error, please restart your computer, then reinstall the program again using the appropria... (Click for more)
  • Why Can't I Put My Licence On Another Computer?
    Any annual Lightning Payroll subscription allows you to unlock and use the program on two computers at any one time. This limit is fixed per subscription and is not able to be raised. If Lightning Payroll is giving you either of the following errors... (Click for more)
  • Why Am I Getting A Database Load Error?
    If you encounter an error opening the program about being 'unable to connect to the database' or 'unable to load the database' it is often fixed by following the steps below: 1) Please download and run our small utility program to tidy your Lightnin... (Click for more)
  • Why Can't I Open Lightning Payroll?
    If you receive the following error message 'failed to execute script payroll' when trying to open Lightning Payroll, you can resolve this by restarting your computer and reinstalling the program. This solution is fairly simple and reliable however, a... (Click for more)
  • Why Can't I Open the Installer File I Have Just Downloaded?
    If you have downloaded the program and see the warning Windows has protected your PC this is a false alarm which can happen from time to time as we are required to renew security certificates used to codesign Lightning Payroll. This warning goes away... (Click for more)
  • Why is Lightning Payroll Not Displaying Correctly?
    If you are using a Windows device with an ultra-high resolution screen (e.g Microsoft Surface) or monitor you may experience display issues with Lightning Payroll, we have found the following solution to be quite helpful: Right click on the Lightn... (Click for more)
  • How Do I Contact Your Support Team?
    Our support team can be reached on 07 3051 5895 or by email at from 8am to 4:30pm Monday to Friday (QLD Time, excluding public holidays).... (Click for more)
  • Why Does Lightning Payroll Keep Updating to the Same Version?
    If you are attempting to update Lightning Payroll to the latest version but after each update you find yourself on the same version as before, there are two options to fix this:   Option 1 (Windows Only) Close down the Lightning Payroll pro... (Click for more)
  • Why is an Employee 'Locked'?
    If you are trying to edit a past pay in the Pays screen, these are usually locked/unlocked using the padlock button at the bottom of the edit pay window. If however, you ever see one or more employees listed as Locked under Employees, it is usually ... (Click for more)
  • Why Might I Be Getting Email Errors?
    There are a number of reasons why you might be receiving email errors. We recommend you go to Company > Email and click Send a test email to help diagnose the problem. Most email errors (such as a socket error) are due to incorrect or missing S... (Click for more)
  • 'Database is at a Newer Version' Error?
    This error usually occurs when restoring a new backup into an older version of the software Please download and reinstall from the appropriate link below to fix the error. Download for Windows (Windows 7 and above) Download for Mac OSX (Version 1... (Click for more)


LP Virtual Assistant