Why Can't I Put My Licence On Another Computer?

Any annual Lightning Payroll subscription allows you to unlock and use the program on two computers at any one time. This limit is fixed per subscription and is not able to be raised.

If Lightning Payroll is giving you either of the following errors you will need to clear one or both of your two allowed seats from the current licence/subscription.

Note: Removing the licence from Lightning Payroll does not affect your pay data or your program installation at all. It will simply lock your application soon after removal, putting Lightning Payroll into a read only state until an active licence is again provided.

There are three ways to fix this error:

1. Removing the installed licence from an existing Lightning Payroll installation at the top of the program under Tools >> Licence Details >> Remove System.

   

2. If one of your systems have crashed and you're unable to open the program, you can log in to your client account on our website and go to My Account >> View your current subscriptions. Click Manage Seats on the subscription, then click Release beside the computer that is no longer in use and confirm with Yes, release. This frees that seat so you can use it on another computer.
3. Contact our support team and we can reset your seats for you.