Due to a staff event the Lightning Payroll team will be unavailable between 11:30am and 2pm (QLD time) this Tuesday 15/10/2024. We apologise for any inconvenience.

Our support team will be unavailable this coming Wednesday due to the Brisbane Ekka public holiday. We apologise for any inconvenience.

For support please refer to our comprehensive FAQs page or send us an email at support@lightningpayroll.com.au.

If you are suddenly getting errors when sending payslips from Lightning Payroll and you use Bigpond, it is due to Telstra server updates they have made.

Please update your outgoing mail settings in Lightning Payroll under Company >> Email.

For more information, please read the following:

https://www.telstra.com.au/support/email/unauthenticated-traffic-limit

https://forums.whirlpool.net.au/archive/3vw41vmj

If you are using Outlook, Hotmail, or Live.com emails and encountering similar issues, many of our users have had success with creating an App Password, which can be used in place of your regular password inside Company >> Email. For Outlook, they have a guide on setting this up in the following link:

Outlook: How to get and use app passwords.

Our servers have not been impacted by the global Crowdstrike issues affecting Windows systems. All Lightning Payroll servers remain protected and fully functional.