Answer
Lightning Payroll offers two types of applications: a desktop app for Windows and Mac, and a web/mobile app accessible online. Below are instructions for managing passwords in both types of applications.
Desktop Application Password Management
If you would like to reset or remove the application password for Lightning Payroll, you can do this under Settings.
To remove the existing application password, go to Settings >> Password And Security and click Remove Application Administrator Password on the right; the program will prompt you to enter the existing password in order to remove it.
To reset the password, go to Settings >> Password And Security and remove the password as above. You can then enter and confirm the new password you wish to use, and click Set Application Administrator Password on the right.
If you cannot get into your program at all, you will need to contact our support team for assistance.
Web/Mobile Application Password Management
The password for the web/mobile application is the same as your Lightning Payroll website login.
If you are already logged into the web/mobile application or website and wish to change your password, navigate to My Account and then select Change your password.
If you are not logged in and need to reset your password, you can do so by visiting the password reset page.
You can access the login pages here:
- Website login: https://www.lightningpayroll.com.au/account/login
- Web/Mobile application login: https://app.lightningpayroll.com.au/auth/login
Other Password Issues
If you need help with other passwords related to Lightning Payroll, see the following resources:
