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If you're experiencing issues logging into Client Login on our website, there could be a couple of reasons for this. Please review the following steps to troubleshoot your login issues:
Recent Password System Upgrade
We have recently upgraded our password systems to ensure greater customer security. For this reason, if you haven't logged into our website in a while, you will likely need to update your password to meet these increased standards.
Updating Your Password
If your password needs updating, please use the "Forgot your password?" link on the login page. Remember, your passwords must adhere to the following requirements:
- At least 10 characters in length
- Contain at least 1 uppercase letter
- Contain at least 1 lowercase letter
- Contain at least 1 number
- Contain at least 1 special character, such as ! @ # $ % ^ & * ( ) _ + ? . ,
Failed Login Attempts
Be aware that multiple failed login attempts (incorrect password entered) will temporarily lock you out for a 30-minute period. This security measure is in place to protect your account and cannot be bypassed, even by our support staff.
For Paid Subscribers
If you are a current paid subscriber to Lightning Payroll, you can log in to your account at the Client Login link at the top of this page. If you have forgotten your password, please reset it here.
For Trial Users
If you started a free trial of the online app, you already have an online account: log in with the email address you signed up with. If you have not set a password yet, use the link in your welcome email or reset it here.
If you have only trialled the desktop app, you will not have an online account yet. You can create one when you choose a subscription on our purchase page.
If you continue to experience issues logging in after following these steps, please contact our support team for further assistance.
