Answer
To renew your annual subscription, you will first need to log in using your email and account password.
If you are unable to log in, you should reset your password.
Once you are logged in to the My Account section, click View/Renew/Upgrade Subscriptions, highlight the subscription you want to change, then click Renew or Upgrade.
Renewals
Renewals are charged at the full price and extend your current subscription by either 1 month or 12 months from the existing expiry date. If your subscription has already lapsed, the new period begins from the payment date, unless your subscription was renewed on expiry before payment (see below).
If your renewal notice explained it and payment had not been received by the expiry date, your subscription is renewed anyway so you keep full access for 7 days while you arrange payment. A banner on your account page shows the amount due and a button to pay by card. If you pay within 6 weeks of the expiry date (4 weeks for a monthly subscription), your new subscription runs from the original expiry date. If payment is not received in that time, the renewal is cancelled, nothing is owed, and renewing later starts from the day you pay. While a renewal is waiting for payment, new subscriptions, upgrades and add-ons cannot be purchased until it is paid.
Upgrades
Upgrades always create a brand new subscription starting from today's date.
When upgrading, the system automatically deducts the remaining value of your current subscription from the new purchase price, so you only pay the difference.
For example, if you have an existing Enterprise subscription ($2599 per year) and halfway through (six months) you need to move to an Agent-25 subscription ($3499 per year), you would pay $2199.50. This is calculated as $3499 minus $1299.50, the remaining value of your current subscription.
Add-Ons (Extra Companies and Integrations)
Add-ons such as additional companies and integrations can be selected and purchased during the checkout process when renewing or upgrading your subscription. These options appear as part of your subscription configuration before payment is finalised.
Add-Ons Require an Upgrade
If you only need to increase your add-ons, such as adding more companies, you still need to complete an upgrade. If you add add-ons only (for example HR+, Accounting Integration, Farm Focus or extra companies), using the add-ons-only option on the upgrade page or an in-app add-on offer, they are charged pro rata for the remaining term of your current subscription and no new base subscription is created. If you also change plan, the upgrade rules above apply.
When you change plan, a new subscription begins from today's date, with the remaining value of your current subscription and its add-ons deducted from the total cost.
Example (when you change plan):
- You currently have a large subscription with 2 extra companies (4 total: 2 included + 2 extra).
- You have 3 months remaining on a 12-month subscription.
- You now require 5 companies in total.
In this case, you would:
- Upgrade to a new large subscription.
- Select 3 extra companies (to make 5 total).
This creates a completely new full-length subscription (monthly or annual), and the system deducts the remaining value of your current subscription and its add-ons.
The deduction is calculated proportionally. For example:
- 3 months remaining out of 12 months.
- 3/12 of the total value of your current subscription and add-ons is credited.
This credited amount is then applied to your new purchase at checkout.
