Answer
To manage auto-renewals for your subscription, log in to your account on the Lightning Payroll website and click Update credit card & auto renewals under Account Details.
This opens the Subscription & payment page. The Automatic renewal section shows whether auto-renewal is on. If it is on, click Turn off automatic renewal and confirm to disable it (or click Keep current settings to leave it on). Your subscription will remain active until the expiry date, but it will not renew automatically after that point. This is a single setting for all subscriptions on your account.
If you have previously disabled auto-renewal and want to re-enable it, click Turn on automatic renewal on the same page. Turning it on does not retry a failed payment or renew an expired subscription, and automatic renewals are charged to the card shown under Your saved card.
Note: This applies to both monthly and annual subscriptions. Monthly subscriptions are credit-card-only, so if you turn automatic renewal off a monthly subscription will not renew and will end at the end of the current month.
If auto-renewal is off, you will need to renew manually before the expiry date to maintain uninterrupted access. If your renewal notice explained it and your payment has not been received by the expiry date, your subscription is renewed anyway so you keep full access for 7 days while you arrange payment, and paying within 6 weeks of the expiry date (4 weeks for monthly) keeps your original renewal date; card payments are only retried automatically when auto-renewal is on. See How Can I Pay For My Annual Subscription? for payment options.
