Answer
Lightning Payroll issues tax invoices based on the type of subscription and payment method you choose. Here's how invoicing generally works for our services:
Subscription Invoicing
- Annual subscriptions can be paid by credit card (Visa or Mastercard) or by direct EFT bank transfer.
- Monthly subscriptions must be paid by credit card and will automatically renew on the expiry date, unless cancelled beforehand.
Invoices are emailed to the account holder once payment has been processed. If you are on a monthly subscription, you'll receive a new invoice each month. Annual subscriptions generate an invoice at the time of purchase or renewal.
If you have an auto-renewing annual subscription, an invoice will be sent to you 30 days before the expiry date.
Non-Recurring Services
Some one-off services like training or custom development are also invoiced individually and do not automatically renew.
For a full list of our products and pricing, visit our Pricing Page.
Auto-Renewals
Monthly subscriptions renew automatically each month. Annual subscriptions also auto-renew when automatic renewal is on and a valid card is saved. You can turn automatic renewal off (or back on) for all of the subscriptions on your account under My Account >> Update credit card & auto renewals on our website. To renew manually, go to My Account >> View your current subscriptions and click Renew. Renewing before the expiry date starts your new term when your current one ends, while renewing after it has expired starts the new term from the day you pay. If you no longer have a subscription to renew, you can purchase a new one through our Buy Now Page.
If your renewal payment has not been received by the expiry date, the renewal notice we email beforehand explains whether we will still renew your subscription so you keep full access for 7 days while you arrange payment, after which the software goes into read-only mode and, if payment still has not arrived, access is later locked until you pay (your data is never deleted). If you then pay within 6 weeks (annual) or 4 weeks (monthly) of the expiry date, your new subscription runs from the original expiry date. Until payment is received you are sent a renewal notice rather than a tax invoice, and if payment is not received in time the renewal is cancelled and nothing is owed.
Correcting Invoice Details
If an invoice was generated with incorrect information (e.g. business name or address), the steps to update it will depend on how the payment was made:
- Bank Deposit: You can either update your details and create a new order, or contact us to edit the existing invoice.
- Manual Credit Card: Update your details before making the payment. The invoice will reflect the new details.
- Auto-Renewal: Please contact us. We can update the existing invoice if needed.
To edit details on the invoice yourself as referred to above, go to Login >> Client Login on our website and click Edit your account information.
If you have any questions about an invoice you've received, feel free to Contact Us.
