Answer
Our support team is happy to help with normal day to day Lightning Payroll questions, troubleshooting, and product guidance. However, a full payroll setup review is outside standard free support.
If you want a deeper walkthrough of your file, we offer paid training and consulting sessions. These are useful for:
- Reviewing payroll settings in detail
- Checking employee setup, leave configuration, and reporting workflows
- Explaining features that are relevant to your business
- Helping you understand where your local payroll rules need to be applied in the software
What free support includes
- Q and A: help using the software
- Troubleshooting: help with common errors and workflow issues
- Product guidance: assistance finding the correct screen, report, or feature
Our team can usually confirm software behaviour, current versions, and where to enter settings, but employers remain responsible for the correctness of pay rates, entitlements, classifications, and compliance choices in their own payroll.
To help check for common setup issues, use the built in Data Validation tool under Tools >> Data Validation.
For broader guidance, you can also browse the support page and support policy.
