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We understand the importance of making sure your payroll is accurate and compliant. While our support team is here to help with day-to-day questions and common issues, full payroll setup reviews and award interpretation services are not included as part of our free support.
However, if you would like tailored help reviewing your setup or guidance on more complex areas, we offer paid one-on-one training and consulting sessions. These sessions are ideal for:
- Customised walkthroughs of your payroll settings
- Reviewing pay settings, tax settings, leave entitlements, and super configurations
- Understanding features specific to your business or industry
What Free Support Includes
Our free support service is focused on helping you get the most out of Lightning Payroll with:
- Q & A: Guidance and answers to help you use the software effectively
- Troubleshooting: Help with common errors or issues during normal use
- Updates and Enhancements: Information about new features and best practices
Our team can confirm basic settings such as:
- Default superannuation guarantee rates
- Current tax scales and thresholds
- App version and update status
These areas are mostly automated by the software. Settings like employee pay rates, leave entitlements, allowances, and award compliance vary between industries and are the responsibility of the employer to configure correctly under Australian law.
To help check for common setup issues, we include a built-in Data Validation tool found in the app under Tools >> Data Validation.
We also recommend browsing our Support Page, which includes over 300 searchable articles covering topics like tax, super, reporting, and setup.
For full details on what is covered by free and paid support, please review our Support Policy.