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Compatible Operating Systems
Lightning Payroll desktop application is compatible with Windows 10 (and above) and macOS 15 (Sequoia) and above. Older Macs can use Lightning Payroll online. We only support these operating systems for desktop; the software is not designed for, or tested on, server-based operating systems. Lightning Payroll web version is available on any computer/device with internet access, and the mobile app can be used on any smart phone where the app is available for download in the phone's app store.
System
Minimum system requirements for using Lightning Payroll are:
- Intel Core i5 (sixth generation or newer) or equivalent
- 8 GB RAM
- 500 GB internal storage drive
Screen/Monitor Size
Lightning Payroll is not recommended for screen sizes below 15 inches as some screens will appear squished or very hard to see.
For ultra hi-res and 4k monitors you may need to configure these for clarity in the program.
Pay Run Schedules
Lightning Payroll accomodates the following pay schedules in line with the ATO's tax tables:
- Weekly
- Fortnightly
- Monthly
You can use any combination of these three pay schedules on any of the business entities within the software, however only one schedule of a type per company is possible (i.e. you cannot run two simultaneous weekly schedules ending on different days of the week).
Approved Income Streams
Lightning Payroll is certified by the ATO for the following Single Touch Payroll (Phase 2) income streams:
- Salary and Wages
- Working Holiday Maker
- Closely Held Payee
- Voluntary Agreement
Withholding Payer Number
Lightning Payroll does not support WPNs for reporting parties. All businesses/companies require an ABN to pay their staff within Lightning Payroll.
Support Team Boundaries
Lightning Payroll support is free to our subscribers, however certain topics are outside of what our team may assist you with:
- Teamviewer/Remote access - Our support team do not currently 'remote in' to customer's systems. This is not usually necessary when helping solve issues, as backup sharing with support is built-in to the software.
- Email configuration and troubleshooting - Lightning Payroll includes a basic SMTP server settings search feature under the Company >> Email tab which finds common email settings. This uses a third-party API to obtain settings. Beyond this you'd have to contact your email account provider for gaining or adjusting those settings, as our support team are unable to provide settings for email providers. Note that you now have the option of having Lightning Payroll send emails from the program for you instead.
- ATO myID app - Our support team are unable to provide support for the ATO's myID app, which is a requirement to be able to download and manage your machine credentials for sending Single Touch Payroll. For ATO technical support please contact their Technical Helpdesk on 1300 287 539 / Option 2 / Option 1.
