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How Do I Contact Support?

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Answer

The Lightning Payroll support team is available by phone and email during business hours.

  • Phone: 1300 515 895
  • Email: [email protected]
  • Hours: Monday to Friday, 8:00 AM - 4:30 PM (QLD time), excluding Queensland public holidays.

For the fastest response, have your registered email address and a description of the issue ready before calling or emailing.

For information on what standard support covers and when paid training sessions apply, see What's Involved in a Training/Consultancy Session?

  • Created: 20/05/2019 12:32 AM
  • Last Edited: 08/10/2026 2:16 PM
  • ID: 119

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System Requirements

Windows: 10 & 11 (8.1 with the 32-bit installer; Server installations are not supported)
macOS: 15 Sequoia+

Lightning Payroll online (web-based) version requires a modern web browser, with Javascript enabled. No software installation required when using this method. When subscribed you may use both desktop and online versions interchangeably.

*Legacy versions will not be receiving any future updates. They should not be used after June 2024.

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[email protected]
1300 515 895

Intellitron Pty Ltd logo
Lightning Payroll is published, distributed and supported by Intellitron Pty Ltd. As part of Constellation Software via its operating group Vela Software Group, Lightning Payroll benefits from a strong corporate platform, international support and continues to operate with the same small company responsiveness.

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