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How do I refer someone to Lightning Payroll?
Simply log into your Client Account at https://www.lightningpayroll.com.au/account/login, click on View/Manage Referrals (under Other), then either copy your personal link from Your Referral Link and share it, or enter their email address and click Refer. If you email them, they will receive a referral link to trial or purchase Lightning Payroll (tick Don't email this customer if you would rather send the link yourself).
What's in it for me?
By helping to expand the Lightning Payroll user base, you're supporting the ongoing improvement of Australia's favourite payroll software. Plus, your friend will thank you for it! You'll also get $150 off your next subscription. Refer regularly and you may become eligible for our premium referral program.
What triggers a successful referral?
Referral credits are awarded when someone you refer signs up for a paid annual subscription to Lightning Payroll. Eligible plans include annual small, medium, large, enterprise, or any agent-level subscription. Read-only subscriptions and support-only services are not eligible.
Please note: If a referred customer signs up for a monthly subscription, the referral will not qualify for a credit initially. However, if they remain subscribed for at least 12 consecutive months, you may contact us and we'll be happy to manually apply the referral credit at that time.
What about earning credits?
To thank you for your support, you'll earn a $150 credit for each successful referral. These credits can be used toward your next Lightning Payroll subscription renewal or upgrade.
How do I redeem my credits?
When your next subscription renewal is due, available referral credits will be automatically applied (if enabled). You'll only pay the remaining difference, if applicable.
What if I don't want to use my credits yet?
You can enable or disable credit usage by ticking or unticking the box in your website account under View/Manage Referrals >> Apply Referral Discount During Checkout?. This option only appears if you have an active credit balance.
How many credits can I earn?
You can accumulate ("bank") up to 10 credits ($1,500) at a time. Once you reach this limit, consider becoming a Premium Referrer for additional rewards beyond the standard program.
When do credits expire?
Unused credits expire after 2 years from the date they were earned.
Are credits redeemable for cash?
No. Credits can only be used towards Lightning Payroll subscription payments.
What if my credits exceed the cost of my subscription?
Only the necessary amount will be redeemed. Remaining credits stay on your account (within the 2-year expiry window) for future use.
Can non-customers participate in the referral program?
No. Only current Lightning Payroll customers are eligible to make referrals.
How long is my referral valid?
Each referral is valid for 90 days. If the recipient has not subscribed within that time, the referral link expires and no credit will be earned.
What if someone else has already referred the same person?
Only one referral per email address is valid at any time. If someone else has already referred your contact, you may try again after the 90-day period ends.
Do I earn credits if the referral doesn't purchase?
No. You only earn credits when the referred person subscribes to an eligible Lightning Payroll plan before their referral link expires.
What if the person I want to refer is already in touch with Lightning Payroll?
If they've already downloaded a trial or communicated with our team in the past 90 days, they are not considered a new referral and will not be eligible for credit.
Are there any restrictions on who I can refer?
You cannot refer yourself, an existing customer, or someone unlikely to benefit from the software. Referrals must be relevant — i.e., people in Australia who have a need to process payroll for one or more employees.
What if my referral cancels and gets a refund?
If a referred user cancels and is refunded, your referral credit will be revoked. If you've already used those credits, we may reduce your available credit balance or adjust your credit expiry date accordingly.
Is there a limit on the number of referrals I can make?
We limit the number of active referrals at any one time to ensure quality. This limit may vary.
How long will this referral program run?
This program has no set end date but may be updated or discontinued at the discretion of Intellitron Pty Ltd.
We reserve the right to exclude users from the program if we suspect abuse, fraud, or misuse. This includes reversing credits and blocking future referrals.
Thank you for supporting Lightning Payroll and helping us continue to grow and improve Australia's leading payroll software.
