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Lightning Payroll emails your registered address ahead of expiry: for an annual subscription, a renewal reminder (with an invoice if auto-renewal is off) is sent 30 days before expiry. If auto-renewal is on with a valid card, the desktop program will also ask you to confirm the scheduled auto-renewal when you open it, until you have confirmed it. In the online app, a pop-up reminds you once a day when your subscription is within 60 days of expiry.
Monthly subscriptions are automatically renewed each month unless cancelled. An invoice is issued on the day of renewal and sent to your registered email address.
Please note that if you renew your subscription before the expiry date or billing cycle ends, you won't lose any remaining time on your current subscription. Your new subscription will be added to the end of the current period - whether monthly or annual.
To manually check the expiry or billing date of your Lightning Payroll subscription, or to view your other subscription details, open the program and click Tools >> Licence Details.
To learn how to renew or upgrade your subscription to accommodate more employees, click here.
We no longer provide unlimited free read-only access after a subscription ends. Users will receive 7 days of free read-only access following expiry to export any reports and payslips needed for historical records. After this 7-day period, the application will not be accessible without a valid subscription. A reduced-cost annual read-only subscription is available for those who require extended access to Lightning Payroll data in a read-only mode. To purchase a read-only licence, visit this link.
If your renewal notice explained it and your payment has not been received by the expiry date (for example, your card was declined), your subscription is renewed anyway so you keep full access for 7 days while you arrange payment. If you pay within 6 weeks of the expiry date (4 weeks for a monthly subscription), your new subscription simply runs from the original expiry date. If payment is not received in that time, the renewal is cancelled, nothing is owed, and a new subscription starts from the day you pay.
You can also view your subscription expiry or billing information, update your credit card details, or manage your auto-renewal settings by logging into your account - click Login at the top of our website, then select Client Login. Once logged in, click Update credit card & auto renewals.
