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When your annual subscription is within 60 days of expiry, Lightning Payroll will remind you whenever you open the program through a simple pop-up. (This reminder will not appear if you have licence auto-renewal enabled with valid card details.) An invoice for renewal is sent to your registered email address 30 days before expiry.
Monthly subscriptions are automatically renewed each month unless cancelled. An invoice is issued on the day of renewal and sent to your registered email address.
Please note that if you renew your subscription before the expiry date or billing cycle ends, you won't lose any remaining time on your current subscription. Your new subscription will be added to the end of the current period - whether monthly or annual.
To manually check the expiry or billing date of your Lightning Payroll subscription, or to view your other subscription details, open the program and click Tools >> Licence Details.
To learn how to renew or upgrade your subscription to accommodate more employees, click here.
We no longer provide unlimited free read-only access after a subscription ends. Users will receive 7 days of free read-only access following expiry to export any reports and payslips needed for historical records. After this 7-day period, the application will not be accessible without a valid subscription. A reduced-cost annual read-only subscription is available for those who require extended access to Lightning Payroll data in a read-only mode. To purchase a read-only licence, visit this link.
You can also view your subscription expiry or billing information, update your credit card details, or manage your auto-renewal settings by logging into your account - click Login at the top of our website, then select Client Login. Once logged in, click Update credit card & auto renewals.
