Answer
Yes, licenses can be transferred. The current license holder must send a written email request from their registered email to [email protected], specifying the new email and contact person to assign the license to. The ability to transfer is at the original license holder's discretion.
What is the preferred method for a new owner to get started?
We recommend that new owners set up a fresh account for a clean start. This approach avoids complications that may arise from accessing the former owner's data history.
What should be done if there are concerns about data privacy?
If there are privacy concerns, the new owner should be advised to create a new license. The previous owner can export a redacted version of the database by taking the following steps:
- Backup the database under Tools >> Create Backup. This backup file should go with the original owner for their records to be restored on their own computer.
- Create a new entity in Lightning Payroll under Entities >> Add new company.
- Switch back to the original company under Entities >> Select company.
- Go to Employees >> Actions >> Copy Employee to transfer relevant employee details to the new entity without pay history. You'll need to manually setup super fund details and other relevant pay items such as allowances, salary sacrifices, etc.
- Delete the old company from the system under Entities >> Delete company and deleting the old company.
You'll now have a fresh company profile for the new owner with employees and no pay history.
