How Do I Cancel My Subscription?

At Lightning Payroll, we understand that your business needs can change. If you need to end your monthly or annual subscription, here's how to do so easily and efficiently.

Understanding Your Subscription

Lightning Payroll is available via either monthly or annual subscriptions. You can pay by credit card or direct bank deposit. Subscriptions paid by credit card are set to renew automatically unless cancelled beforehand.

We send a reminder email to all users one month prior to the scheduled renewal for annual subscriptions, and several days before for monthly subscriptions.

Cancelling Your Subscription

If you decide not to continue with your subscription, please note that we do not offer partial refunds. To cancel, follow these steps:

1. Log into your account at Account Login.
2. Navigate to My Account >> View/Renew/Upgrade Subscriptions.
3. Locate the subscription you wish to cancel, then click the Cancel Subscription button.

Once cancelled, your subscription will remain active until the end of the current billing period (monthly or annual), after which it will expire without renewing.

After Your Subscription Ends

Once your subscription has expired, you’ll retain 7 days of free read-only access to your data. During this time, you can view and export reports and payslips for record-keeping purposes. After the 7-day period, the application will require a valid subscription for further use.

If you require ongoing access to your data in a read-only format, we offer a reduced-cost annual read-only subscription, which you can purchase at this link.

While in read-only mode, the program will prompt you to enter a licence upon launch — this screen can be dismissed during the 7-day grace period.

Backups and Data Retention

Remember to back up your data before your subscription expires. The ATO requires businesses to retain payroll records for 7 years. If you’re using the desktop version of Lightning Payroll, your data is stored locally — meaning a damaged or lost computer could result in permanent data loss if no backup is available.

To ensure your data is safe, go to Tools >> Create Backup in the program. Save your backup to a secure cloud storage service, or email a copy to yourself or a trusted team member. Where and how you store your backup is up to you, but we strongly recommend saving it in a secure, accessible location.

We hope this guide has been helpful. If you have any further questions or need assistance, please see our Terms & Conditions Page or contact our support team.