Answer
If a superannuation contribution was missed, under-recorded, over-recorded or entered against the wrong fund, do not edit the original completed pay unless support has specifically instructed you to do so. Create a new pay entry or adjustment so the payroll audit trail stays clear.
This applies to Super Guarantee, salary sacrifice RESC, additional employer RESC and voluntary post-tax member contributions.
If The Super Has Not Been Paid Yet
- Open the affected employee's current pay run. In the desktop app, go to Pays and launch the New Pay Wizard. In the online (web/mobile) app, go to Pays and select Create Pays.
- Create a new pay for the affected employee. Use the correct processed or paid date for the adjustment.
- If you only need to record a super correction, untick Create Full Pay (with normal hours/rates)? so the pay starts as a $0.00 adjustment. (In the online app this option appears on the Create Pays screen; the desktop wizard starts with a blank pay when no hours template applies.)
- Edit the pay and add the missed or corrected super amount.
- Save and complete the pay.
- Process the unpaid correction through Pays >> Payday Super with the relevant pay run.
If The Super Was Already Paid Outside Lightning Payroll
You may still need a new pay entry so payroll records, reports and STP data are correct. However, do not pay the same contribution a second time through Payday Super.
- Keep evidence of the external payment, such as the bank receipt, clearing house receipt or fund confirmation.
- Record the payroll correction so the employee and employer records are accurate.
- If you need Lightning Payroll deposit history to match an external payment, use the existing deposit or manual adjustment workflow only with care, and contact support if you are unsure.
If The Wrong Fund Or Member Number Was Used
Correct the employee fund setup before making the next contribution. Go to Employees >> Super >> Superannuation Fund, confirm the USI or SMSF details, update the member number if required, and make sure the correct fund is marked as primary.
If the original money has already gone to the wrong fund, contact that fund before changing payroll records. The fund may return the money or ask for corrected SuperStream details.
