Answer
This issue typically arises when attempting to restore a backup from a newer version of the software into an older one. As your backup may include data or features introduced in later releases, compatibility problems can occur.
To resolve this, please download and reinstall the latest version of the software using the appropriate link below.
Download for Windows (Supports Windows 10 and above; on Windows 8.1, use the 32-bit installer)
Download for Mac OSX (Supports macOS 15 and above)
This should ensure your payroll data is restored without errors.
