Answer
After opening Lightning Payroll, you may occasionally be prompted to enter your licence details. This will occur if your subscription has expired, but it can also occur from time to time for security reasons, and to ensure that you're running the latest version of Lightning Payroll.
If this occurs, please enter your registered email address and subscription ID number. Your subscription ID is always a six-digit number. This number gets emailed through when you renew your subscription each year, and it can also be seen by logging in to your account here on our web page (shown below).
If you are unable to login, you can reset your password here.
If you encounter a Signature Invalid for Licence error (shown below) when entering your licence details, please see here.
If you encounter an error saying You currently have two computers using this Subscription ID (maximum allowed at any one time) (an older version of this message, "The number of registered systems has reached the maximum allowed by this licence", is shown below) then your subscription ID is already in use on two other computers.
You'll need to remove your licence from one of the two other computers under Tools >> Licence Details >> Remove System before it can be re-used once again.
If you encounter a Local Licence Install screen (shown below) when entering your licence it may mean that you're on an older version of Lightning Payroll. Click here for help updating Lightning Payroll to the latest version.
It can also mean that Lightning Payroll is unable to connect to the internet. Please check your internet connection, and if that fails try disabling third-party antivirus/firewall software, as they may need to have an exception created.
