Answer
If an employee is missing from a pay run, you can add them using the steps below.
In the desktop app
Go to the Pays tab and click Create Pays Wizard. Select the employee(s) you want to add, then click Create. If you tick Create Full Pay? (under Default Option), the program automatically uses the hours and pay rate set under Employees >> Pay Settings >> Pay Rates to pre-fill the pay details. You can still edit the pay afterwards on the Pays screen.
In the online (web/mobile) app
Go to Pays and click the Create Pays button. On the Create Pays screen, select the employee(s) to add and set the Processed/Paid Date For The New Pay/s. If you tick Create Full Pay (with normal hours/rates)?, the pay is pre-filled using the employee's default hours and pay rate. Click Save Changes to create the pays, then edit them as normal from the Pays screen.
Employee not visible in the list?
If you have recently added a new employee but cannot find them, they may have an incorrect Start Date. To fix this, go to Employees >> Details >> Employment Dates, update their Start Date to the correct date, then return to the Pays screen. The employee should now appear. Terminated employees are hidden by default - tick Show Terminated? to include them.
There are two further reasons an employee can be missing, and both are about a pay they already have. Lightning Payroll hides an employee who already has a completed pay in this pay run, and an employee who has a completed pay on a different pay run that overlaps these dates. This is so the same days are not paid twice.
In the online (web/mobile) app each of these has its own tickbox above the employee list, ending in Show anyway?. Tick it to bring those employees back into the list. The desktop app hides them without a tickbox, so check the employee's existing pays for that period instead. If the overlapping pay is wrong, correct or delete it and the employee will appear again.
