Answer
You might add a new employee or reinstate an old employee one day and find that they are not appearing in the current pay run. This might happen due to a few different things:
- Start date: Make sure their employment start date is not later than the current pay period. Start dates can be found under Employees >> Details >> Employment Dates.
- Pay schedule: If you pay fortnightly but the new employee was setup as weekly they will not appear on the fortnightly pay run. You will need to correct their pay schedule (the Pay period setting) under Employees >> Pay Settings >> Pay Rates.
- Employee marked as inactive: If an employee is marked inactive they will not appear with a pending pay like normal. To fix this go into Employees >> Pay Settings >> Pay Rates and tick the box marked Active Pay Recipient?
- Completed pay run: If the current pay run's pays have all already been saved/completed then the pay run is considered complete and and pending pays will no longer auto-generate like they normally would. In this case you can force a late pay intop the pay run by clicking Create Pays at the top of the pay run in question.
- Already paid in an overlapping pay run: Create Pays leaves out an employee who already has a completed pay in a different pay run covering overlapping dates (for example after their pay period was changed part-way through a cycle), because a second pay would double-count their YTD totals and leave accruals. The online app tells you how many employees are hidden and lets you choose to show them anyway.
