Answer
If you're attempting to create a machine credential in the Relationship Authorisation Manager (RAM) and are receiving the Software Required error, you will need to ensure you have installed and enabled the ATO's machine credential browser extension (ATOBE) on your browser.
Please see the ATO's RAM support page for instructions on how to resolve this issue.
If you get stuck, please contact the ATO's RAM helpline on 1300 287 539 (select option 3 for RAM enquiries) between 8.00am and 6.00pm, Monday to Friday.
