Support

To ensure you're completely ready to begin processing super through Lightning Payroll, please ensure the below steps have been followed:

• Make sure all employees have been linked to a Super Fund:
  • You can link an employee to their chosen fund under Employees > Super > Superannuation fund and clicking the green plus button to add a fund for the employee. If the super fund you wish to link to the employee is not in the drop down list, you will need to add it to the list of super fund providers. Click here for information on how to do this.
  • When linking an employee to a fund, you will need to ensure you have their member number entered correctly
  • If the employee has only one super fund, make sure the box marked 'is Primary Fund?' is ticked. The primary fund is fund where all super levy payments for the employee are to be sent.

• Make sure that your business bank account details have been entered under Company > Bank Account. Make sure the bank account you will be using to pay the super has been added and is selected under the Bank Account for Super drop down.
  • NOTE: the User ID refers to the ID required by your bank for processing Direct Entry files. To find out what the User ID is, please contact your bank.

• Make sure your ABN is registered for SuperStream:
  • If it has been more than 2 weeks since you first subscribed to Lightning Payroll and you have only one ABN, you will have already been automatically registered for the SuperStream.
  • If you have more than one ABN or your ABN has changed, you will most likely need to register this new ABN for SuperStream. Do this go, to our website here and login to the Client Login on the top right. You can then add the new or additional ABN under SuperStream Registrations.