Answer
Each Lightning Payroll subscription allows the desktop app to be active on two computers at any one time. If you need to free up a seat ÔÇö for example, to move your licence to a new machine ÔÇö you can remove it directly from within the desktop app.
Removing a Seat From the Current Computer
- Open Lightning Payroll on the computer whose seat you want to remove.
- Go to Tools >> Licence Details.
- Click the Remove System button.
- Confirm by clicking Yes when prompted.
Once confirmed, Lightning Payroll removes this computer from your subscription and restarts in read-only mode. No pay data is deleted ÔÇö the program simply locks editing until a licence is reinstalled on the machine.
What Happens Next
- The freed seat is immediately available for use on another computer.
- To reactivate the same computer later, run the Licence Assistant from the Tools menu and download your licence again.
- Your web or mobile account is not affected ÔÇö online access continues normally.
Note: The Remove System button is only available on a full paid subscription, not on a trial licence. If you cannot access the computer you want to deregister (for example, it has been lost or replaced), you can release desktop seats from your account on the Lightning Payroll website, or contact our support team. See How Can I Remove My Subscription From Existing Lightning Payroll Installations So That It Can Be Installed On A New Computer? for all available methods.
