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Home >> Frequently Asked Questions >> How Can I Resend SuperStream Messages and Super Deposits when the Super Fund/s have Returned the Money to my Account?

How Can I Resend SuperStream Messages and Super Deposits when the Super Fund/s have Returned the Money to my Account?

 

Sometimes, one or more Super Funds may not be able to match funds you sent to the relevant member. In this situation, once you have received the money back, you will need to send a new message for the deposit and transfer the money again.

To do this, you can follow the steps below:

1. Go to the Super Fund Deposits screen and make a note of the 'Deposit Date' of the Super Fund deposits for which you need to send the money again along with a new message.

(NOTE: If you cannot see any deposits listed, or you cannot see the correct deposits, you can click 'Show Search Filter' on the bottom left and use the 'Show Deposits by Date' menu on the left. Widen the start and end dates to display more deposits based on when they were created.)

Then, click on the SuperStream Mailbox button. Inside the Mailbox, set the 'dates between' dates to be the same as the 'deposit date' of the deposits that we will be resending the messages for. For example, if the deposit date is the 4th of April, 2019, set the 'Dates Between' to be 04/04/2019 to 04/04/2019

In the box below, you will see the sent messages for your recently created Super Fund deposits.

2. Click View next to the first message that will need to be resent.

3. Then, click Manually Fail on the bottom right of the message information screen and confirm that you wish to fail the message. Finally, hit Finish.

(NOTE: If you are not able to manually fail the message, this means the message is already failed and you can just hit Finish and move on to the next step.)

4. Repeat Steps 2 and 3 for any other messages that will need to be sent again to the Super Fund along with the money.

5. Once all the relevant messages have been set to status 'Failed' or 'Manually Failed', click Finish.

6. Back in the main Super Fund Deposits page, click on Edit Deposit. Then click on the little padlock button at the bottom left of the screen to unlock for editing. Update the deposit date to today, along with any other Super Fund information, click Save

7. Click on the SuperStream Contribution button.

Under 'Show Deposits by Date', set the date range to once again be the same as the 'deposit date' of the original deposits.

Make sure to click 'Include Paid Deposits'

8. Select all the deposits that you will be resending the money for. Click Next on the bottom right. You will then be shown a screen confirming the amounts to be sent to each Super Fund.

Once completed, click Next again and on the SuperStream Summary page, click Send Messages.

Once the messages have finished sending, click Direct Entry to create and save a file to upload to your online banking portal later so that you can resend the funds to the relevant Super Funds. Finally, click Finish. You have now successfully resent the SuperStream messages and created a new Direct Entry file ready to upload to your online banking portal to transfer the money.

Created: 2019-04-05 15:12:28

Last Edited: 2022-05-24 10:21:26


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