How Do I Send Existing Super Fund Deposits?

This FAQ is for existing super fund deposits that have already been created and now need to be sent, resent, or recovered. It is not the normal starting point for new Payday Super processing.

For a new completed pay run from 1 July 2026 onwards, start from Pays >> Payday Super. Use the steps below only when you are working with deposits that already exist, such as a failed or refunded SuperStream message, a batch you exited before sending, a legacy catch-up, or a manual support-directed adjustment.

Before You Resend Existing Deposits

• Confirm why the deposit needs to be resent, such as a failed message, returned money, corrected member number, changed USI, or corrected SMSF details.
• If the original SuperStream message is still marked Sent, open it in the SuperStream Mailbox and use Manually Fail before resending, if that is the correct recovery step.
• If money was returned by a fund, make sure the employee or fund details are corrected before sending again.
• If the fund or member number on the deposit itself is wrong, edit the deposit, unlock it with the padlock, update the fund/member details, then save.

Send Or Resend The Existing Deposits

1. Go to the Super Fund Deposits screen.
2. Use Show search filter? if needed to find the relevant deposit by deposit date or pay period end date.
3. Click SuperStream Contribution.
4. Set the date range so it includes the deposits you need to send. Tick Include Paid Deposits if the deposits were already marked as paid but still need a replacement message or payment file.
5. Select the relevant deposits and click Next.
6. Review the fund totals, employee details, member numbers, USIs, SMSF details and payment references.
7. Send the SuperStream messages, or export SAFF if you are intentionally using an external clearing house.
8. Make the matching payment using the same payment method and reference details shown for the batch.

Important Reference Rules

For Direct Credit or ABA payments, do not change the lodgement reference unless a fund or support team has specifically told you to do so. SuperStream messages and bank payments are matched using the reference generated for the contribution. If the reference is changed in internet banking, the fund may not be able to allocate the money.

If you are unsure whether a message should be manually failed, resent, or left alone, contact Lightning Payroll support before sending a second message or making a second payment.