Answer
SuperStream validation errors occur when the data in a contribution or registration message does not meet the requirements of the SuperStream network or the receiving super fund. The following covers the most common causes and how to resolve them in each stage of the process.
Pre-Send Validation Warnings (Payday Super Screen)
Before a SuperStream batch is created, Lightning Payroll checks each pay for fund and employee data problems. Any pay with issues appears under Total (Invalid Fund Details) on the Payday Super screen and is excluded from processing by default.
- Click Show Invalid Super Fund Information to see a detailed list of affected pays and the specific issues found.
- Common pre-send issues include: missing or incorrect member number, no primary fund assigned to the employee, an invalid USI, missing SMSF details (BSB, account number or Electronic Service Address), and a fund that is not contribution-ready.
- Correct the fund or employee record, then return to the Payday Super screen to include the previously excluded pays.
Validation Page Errors (During the SuperStream Wizard)
Both the desktop and online app run a local validation step before building the SuperStream messages. If errors are listed on the Validation step, fix each one before continuing.
- Errors on this page relate to fund setup, employee details, or company bank account configuration.
- In the online app, the Validation step shows Please fix the following errors and may offer an inline fix option for some fields.
- In the desktop app, the ValidationPage lists the same categories of errors and blocks progress until they are resolved.
Remote Validation Errors (Final Network Check)
After local validation passes, Lightning Payroll performs a Remote Validation step that sends the draft message to the SuperStream network for a format and content check before it is lodged. If an error appears at this step:
- Read the Validation message or Error Message shown on the Remote Validation screen - it usually identifies which field or fund is the problem.
- Go back and correct the relevant fund, employee, or company detail, then restart the wizard.
- If no validation errors are found, the wizard proceeds automatically to the SuperStream Summary.
Connection and Gateway Errors
A failed internet connection or a temporary issue with the Ozedi SuperStream gateway can also produce validation-like errors during sending. If you receive an error that refers to a connection failure or the Ozedi gateway:
- Check that your internet connection is working.
- If you see an Internet Error, see Why Do I Get An Internet Error When Sending Superstream? - this is often a licence refresh issue.
- If the gateway is temporarily unavailable, wait a short time and retry. Do not create new deposits for the same pay run; use the existing-deposit resend workflow instead.
Contributions Rejected Due To An Outdated Version
If sending your super returns an error that your contributions are not allowed, or refers to a "V1" contributions version that is no longer accepted, your Lightning Payroll is an older version that sends super to a SuperStream gateway address the network no longer accepts. There is nothing wrong with your employee or fund data.
Update Lightning Payroll to the latest version to resolve this — the current version sends contributions to the up-to-date gateway. This affects the installed desktop app; the online (web/mobile) app is always kept up to date. See How Can I Update to the Latest Version of Lightning Payroll?
Member Verification (MVR) Failures
After messages are sent, the receiving fund returns a Member Verification Response (MVR). Lightning Payroll sends the verification requests and then sends the contributions straight away; it no longer waits for the fund's reply, so you do not click Wait or refresh anything. Contributions for any member whose verification request could not be sent are held back and offered again next time. If a fund rejects a member, open the message in the SuperStream Mailbox and review the response, then click Approve & Skip Future Checks only if the member and fund details are correct. In the online app, a Review member verification screen offers Continue with eligible contributions, Approve & Skip Future Checks or Cancel send. See How Does Lightning Payroll Handle Member Verification Requests (MVR)? for the full flow. Sending an unverified contribution may be rejected by the fund.
For a broader list of reasons a contribution can be rejected after sending, see Why Has The Super Fund Rejected Or Not Processed My Super Contribution?
To check the status of sent messages, open the SuperStream Mailbox. See also How Do I Check For Superstream Response Messages?
