Answer
Lightning Payroll keeps a history of super fund deposits and SuperStream messages. Use this history to check previous batches, find payment details, review message responses, or follow up on failed or returned payments.
Open the Super Fund Deposits Screen
In the desktop app: Select Super Fund Deposits from the main navigation. This lists all super fund deposits, with the most recent records at the top.
In the online (web/mobile) app: Go to Super Fund Deposits in the sidebar. The list loads with the most recent deposits shown first.
Search Deposit History
Tick Show Search Filter? to reveal the filters, then narrow the list:
- Choose Deposit Date to filter by the date the payment was made or scheduled for the fund.
- Choose Pay Period End Date to filter by the dates of the pays included in the deposits.
- Use the date range fields to limit results to a specific period.
- Use Show Deposits for Selected Employees (desktop) or the employee filter (online) to show only deposits for particular employees.
In the desktop app: when sending previously-created deposits, click SuperStream Contribution from the Super Fund Deposits screen. In the selection screen, enter all or part of an employee or super fund name in Search by employee or super fund name to narrow the deposits offered for the send. Clear the search to show them all again.
To inspect a deposit in more detail, select it from the list and open it. Be careful editing historical deposits, especially if they are linked to a SuperStream message.
Open the SuperStream Mailbox
From the Super Fund Deposits screen, click SuperStream Mailbox. The mailbox lists all contribution and registration messages with their current status.
Filter and Find a Message
Use the controls across the top of the mailbox to find the message you need:
- Status: filter by where the message is up to, such as Sent, Processing, Failed or Complete.
- Fund and Employee: narrow the list to a particular super fund or employee.
- Type: switch between contribution messages and registration messages.
- Dates Between (desktop) or Start Date / End Date (online): limit the list to a date range.
Click Check Responses at any time to retrieve the latest responses from the SuperStream network for the messages shown. It is common to have no responses yet — super funds are only required to respond when an error has occurred.
View a Message and Check Its Status
Select a message from the list to view its details. In the desktop app this shows a summary including the Conversation ID, which acts like a tracking number for that message and can be provided to a super fund if needed. In the online app the message detail shows sections for Contribution Details, Employee Records, ATO Responses (Errors/Warnings) and Response Details.
If your SuperStream message was successfully processed and forwarded to the super fund, the Conversation ID (desktop) will have a value. Messages that have been sent and not yet rejected are likely to stay in a Sent status.
Understanding Message Statuses
- Sent — the message was delivered to the SuperStream network. No error response has been received. This is the normal state for a successfully processed message.
- Failed or Progressive — an error response was returned. Open the message to read the response details and contact the super fund directly for further information.
- Complete — the message has been confirmed as complete. In both the desktop and online apps you can also open the message and click Manually Complete yourself if you are confident the payment was received and processed by the fund.
For steps on resending a message after a failure or returned payment, see How Can I Resend SuperStream Messages and Super Deposits When the Super Fund/s Have Returned the Money to My Account? For help sending existing deposits that have already been created, see How Do I Send Existing Super Fund Deposits?
