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Home >> Frequently Asked Questions >> What Are the System Requirements and/or Limitations of Lightning Payroll?

What Are the System Requirements and/or Limitations of Lightning Payroll?

 

Compatible Operating Systems

Lightning Payroll is a desktop application compatible with Windows 8.1 (and above) and Mac OSX 10.14 (Mojave) and above. We only support these operating systems.

The software is not designed for or tested on server-based operating systems, nor is it able to be installed on mobile devices (E.g. IOS, Android, etc).

System

Minimum system requirements for using Lightning Payroll are:

  • Intel Core i5 (sixth generation or newer) or equivalent
  • 8 GB RAM
  • 500 GB internal storage drive

Screen/Monitor Size

Lightning Payroll is not recommended for screen sizes below 15 inches as some screens will be squished or very hard to use.

For ultra hi-res and 4k monitors you may need to configure these for clarity in the program.

Pay Run Schedules

Lightning Payroll accomodates the following pay schedules:

  • Weekly
  • Fortnightly
  • Monthly

You can use any combination of these three pay schedules on any of the business entities within the software, however only one schedule of a type per company is possible (I.e. you cannot run two simultaneous weekly schedules ending on different days of the week).

Approved Income Streams

Lightning Payroll is certified by the ATO for the following Single Touch Payroll (Phase 2) income streams:

  • Salary and Wages
  • Working Holiday Maker
  • Closely Held Payee
  • Voluntary Agreement

Support Team Boundaries

Lightning Payroll support is free to our subscribers, however certain topics are outside of what our team may assist you with:

  • Teamviewer/Remote access - Our support team do not 'remote in' to customer's systems. This is not necessary when helping solve issues as backup sharing with support is built-in to the software.
  • Email configuration and troubleshooting - Lightning Payroll includes a basic SMTP server settings search feature under the Company >> Email tab which finds common email settings. This uses a third-party API to obtain settings. Beyond this you'd have to contact your email account provider for gaining those settings, our support team are unable to provide settings for email providers.
  • ATO machine credentials and websites - Our support team are unable to provide support for the ATO's software or websites. For ATO technical support please contact their Technical Helpdesk on 1300 139 373.

Created: 2019-03-26 22:55:37

Last Edited: 2022-06-06 13:06:40


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