Answer
If Lightning Payroll shows that a super fund's bank account looks wrong, is different or not the same as before, or doesn't match what you had stored, that is the Super Fund Bank Account Changed message. It is not a mistake in your data — it means the account you have stored no longer matches the one the fund currently has registered with the ATO.
When you create a SuperStream payment, Lightning Payroll checks each super fund's stored bank account against the account that fund currently has registered with the ATO Fund Validation Service (FVS). If the stored account no longer matches, or a fund cannot be verified, it shows the Super Fund Bank Account Changed message and pauses the payment so it cannot be sent to an out-of-date account.
The message lists each affected fund in a table with two columns — Stored in your software and Registered with the fund (ATO) — so you can see exactly what changed. Super funds occasionally move their banking, and the payment must use the account the fund has registered with the ATO. Lightning Payroll refreshes these details from the ATO every day.
What to do
The account has changed. When the registered account is shown, choose Update Now to replace your stored details with the ATO-registered account and continue. Choose Cancel to stop instead — the payment will not proceed until this is resolved.
A fund could not be verified. If the ATO Fund Validation Service could not be reached (for example, a dropped internet connection), choose Try Again to re-run the check.
A fund's USI was not recognised. Retrying will not help — the USI is likely incorrect or no longer valid for the payment date. Correct the fund's USI under Settings >> Super Fund Providers, then create the payment again.
Confirm the details yourself
You can check the live, ATO-sourced bank account for any fund at any time using our USI Validator tool. Enter the fund's USI to see the account currently registered with the ATO, and compare it against the details stored in your software.
Keeping your own bank details
If you deliberately want to keep your stored bank details for a fund and skip the ATO check, open that fund under Settings >> Super Fund Providers and set its Type to Non-compliant Super Fund. Non-compliant funds are not checked against the ATO fund register.
