Answer
Some sign-up offers include a complimentary service, such as a training or setup session, bundled with your subscription. It appears on your order at no charge, marked Included with your plan. You book it the same way you would a paid session.
Booking Your Session
- Log in to your account and open Book/Manage Appointments from the account menu.
- On the Book An Appointment page, find the order that includes your session and click Book Now.
- Choose an available date and time, add a note about what you would like help with, then click Confirm Booking.
Appointments are available on weekdays during Queensland (AEST) business hours and can be booked up to two months ahead. You can reschedule from the same screen any time before the appointment.
If You Do Not See the Booking Option Yet
The session becomes bookable once your order is marked complete. If you paid by credit card, this happens straight away. If you paid by Direct Deposit, your order stays as awaiting payment until our team confirms the funds — once it is completed you will receive a Book Your Session email with a link to schedule.
For what a training or consultancy session covers, see What's Involved in a Training/Consultancy Session?
