How Do I Run the Missed Shifts Report?

The Missed Clock In/Out Report lists employees who were rostered to work in a chosen period but either did not clock in at all (no-show) or clocked in but never clocked out (no clock-out). It helps managers follow up on attendance exceptions before finalising a pay run.

In the Desktop App

The report is launched from the Import Lightning Payroll Timeclock & Employee Portal Data window (the Timeclock Sync window), which you open via Timeclock (Portal) Sync >> Import/Manage Shifts on the Pays or Rosters screen. Once the sync window is open, click Missed Shifts Report at the bottom of the screen.

1. Go to the Pays or Rosters screen and select the relevant pay run.
2. Click Timeclock (Portal) Sync and choose Import/Manage Shifts to open the Timeclock Sync window.
3. Click the Missed Shifts Report button.
4. A report form opens with Start Date and End Date fields pre-filled with the current pay run's dates. Adjust the dates if needed.
5. Select the employees to include, or leave all unchecked to cover every employee in scope.
6. Click OK to view the report in a print preview, or click CSV Export to save a CSV file.

The report columns are Employee, Shift, Date, Rostered Start, Rostered End, Clocked In, and Issue (showing whether the problem is a no-show or a missing clock-out).

In the Online (Web/Mobile) App

The report is available from the Employee time entries screen (the Timeclock/Portal Sync screen), which is reached via the Roster Planner or the Pays screen.

1. Open the Roster Planner for the relevant pay run.
2. Click Timeclock/Portal Sync and choose Import/Manage Shifts to open the Employee time entries screen.
3. Click Missed clock in/out.
4. The Missed Clock In/Out Report screen opens. The report runs straight away for the pay run's dates. Change the Start Date and End Date if you want to check a different period.
5. To narrow the results, click Filter by employee and tick individual employees, or leave all unchecked to report on every employee in your scope.
6. Click Generate to refresh the results after changing the dates or employees.
7. Use Download PDF or Download CSV to save or share the report.

Reading the Results

• No-show — the employee was rostered but there is no clock-in record at all for that shift.
• No clock-out — the employee clocked in but did not clock out, so the shift end time is unknown.

The summary line at the top of the report states the total number of missed events and how many employees are affected.

If no missed events are found for the period, the report displays: No missed clock in or clock out events were found for this period.

For information on reviewing and importing timeclock shifts into a pay run, see How Does the Timeclock and Portal Sync Window Work?