Answer
The employee portal uses a two-step login. After you enter your password, the portal sends a 6-digit code to your registered email address. You can enter that emailed code, or use a code from an authenticator app if you have already set one up.
Signing In
- Go to the employee portal login page and enter your Email address or username and Password, then click Sign In.
- The screen changes to Enter your emailed code or authenticator app code. A login code has been sent to your registered email address.
- Enter the 6-digit code in the Enter your 6-digit code here... field and click Submit.
- If your email address is linked to more than one employee account, a Choose your employee portal account screen appears. Select the correct account from the list and click Continue.
If the code step times out or something goes wrong, click Restart to return to the password screen.
Using An Authenticator App Instead Of The Emailed Code
If you prefer not to wait for an email each time you log in, you can set up an authenticator app (such as Google Authenticator, Microsoft Authenticator, or any other TOTP app) and use that app's 6-digit code at the verification step instead.
To set up your authenticator app, log in to the employee portal and go to your Dashboard. Find the Authenticator App panel and scan the QR code displayed there using your authenticator app. Alternatively, enter the Secret key shown below the QR code into your app manually. Keep this key private - if you ever lose access to your authenticator app, you can still sign in using the emailed verification code.
Once the app is configured, at the verification step enter the current 6-digit code shown in your authenticator app instead of the emailed code.
If you have forgotten your employee portal password, click Forgot Employee Portal Password? on the login screen to reset it.
For information on setting up 2FA for your payroll administrator account, see How Do I Use Two-Factor Authentication With My Lightning Payroll Account?
