Support

If you have an employee who is not appearing in the timeclock or online portal, it is likely due to one of the following reasons:

• Refresh is required.
  • If you use the timeclock app, refresh under Company >> Timeclock Devices >> Send Updated Employee Data. Click on Check for devices if the device is not listed.
  • If you use the online employee portal, refresh under Employees >> Details >> Online Portal >> Refresh Employee Portal.
• Employee details are missing.
  • For an employee to be able to use the timeclock or portal the software will require an email address, date of birth and shifts. These are added/edited under Employees >> Details & Shifts tabs, respectively.