Question 1

How Do I Set Up and Use Web Sync Across My Devices?

Accepted Answer

There is a web synchronisation feature available in Lightning Payroll that can be used to sync your data between your Lightning Payroll installations and with the web application. (Before setting this feature up, we strongly recommend ensuring all devices are up-to-date with the same data by using our Online Backups feature, or Create/Restore Backup through the Tools menu.) To turn web synchronisation on, go to Settings >> Other Settings in the desktop version of the program. In here you will see 3 options:

After ticking any one of these options, you will be asked to log in to enable the feature. The details required here are the same login details that you would use when logging into our website via the Client Login. Please note that this is separate to your application password, your subscription ID, or your Online Backups password. If you are having trouble with your password on this screen, please use the Forgotten Password? option displayed below the fields.

After logging in, you will be emailed a 6-digit two-factor authentication (2FA) code to enter into the next screen. If your account is secured with Google Authenticator, please use the 2FA code generated by the app instead. 

After entering the 2FA code, the web sync feature will now be active.
Sync Data Up To Web App?:
This option, when enabled, will detect when changes are made inside Lightning Payroll and upload them to the web application.
Sync Data Down To Desktop App?:
This option will detect when more recent changes are made online and will download and restore them into your Lightning Payroll desktop application. 
With these first 2 options, checks are done automatically every 5 minutes, and a refresh button will be displayed at the bottom right of the program. This button can be used for manual checking if you want to check in between the 5 minute interval. 

Manually control web sync uploads/downloads?:
This option will not automatically synchronise your information, giving you control over when backups are created and/or restored. Instead of the refresh button mentioned with the previous 2 options, a download and upload button is displayed down the bottom-right instead. 

These diagrams below demonstrate how the feature works between the web application and 1 installation, and how it works between the web application and 2 installations:

Question 2

How Can Restoring A Backup Delete Pay Data?

Accepted Answer

By default, Lightning Payroll opens up to look like it did when it was last closed down. If you share data between two computers (as each subscription allows) you will need to be responsible with managing your data's continuity. If your colleague does some work and you fail to restore their data before continuing, it may get lost. Please see below for a demonstration of how this problem may arise.

Question 3

Why Can't I Restore a Backup File?

Accepted Answer

Usually a backup (.lpb) file can be restored under the Tools menu of Lightning Payroll. If the Restore Backup option is greyed out or unavailable then you are either on a trial licence, or unlicensed (your license may have expired). The option to create and restore backups is only available to users on a paid subscription to the software.
If you only want to restore the backup to view old data you can put Lightning into a read-only (unlicensed) mode. You will not be able to make any changes in this mode, but backups can be restored.
To switch from trial mode to unlicensed mode you need to delete the trial licence manually while the application is closed down. This file, called license.txt, is located in the following location depending on your OS:
Windows: C:/Users/Your User's Folder/AppData/Roaming/LightningPayroll/licence.txt
Mac: ~/.LightningPayroll/licence.txt
An easy way to get to the data folder to delete the license file is to click the ? on the lower left corner of the start up screen when you open the program, then select Open Data Folder.

Right click on the license file and delete. Please note,the below picture is for a Windows user.

Question 4

How Can I Backup My Lightning Payroll Data?

Accepted Answer

Since Lightning Payroll is a desktop application, the data is safely stored on your own computer, not with us. We recommend you make yourself familiar with the backup features in the program.
Online backups are a great way to store an online, secure backup of your payroll information using the cloud storage we have for our customers - please note only you have access to this data. It is also an easy way to pass data between two Lightning Payroll systems sharing the same subscription.
To create a backup file locally, click Tools >> Create backup. This saves an entire copy of your payroll data (for all companies) into one compressed file (.LPB file extension). These files can then be restored via Tools >> Restore backup. 
Lightning Payroll can also make regular automatic backups to a designated folder under Settings >> Backups >> Backup your data automatically. 
We recommend that you regularly place a backup on an external memory device, or online somewhere, in case your local hard drive fails.

Question 5

How Can I Set Up Online Backups?

Accepted Answer

Lightning Payroll has a built-in Online Backups feature which provides a way for you to easily save your important payroll data to the cloud. These online backups are encrypted and saved securely on our servers. In emergency situations this feature can help you to retrieve your data through your subscription.
Note: You will need a reliable internet connection, an active Lightning Payroll subscription and to have registered for this service for the feature to work correctly. See below for more information. This additional online backup service can be misused and needs to be used responsibly. We offer this as a handy extra feature and cannot guarantee the data will always be available, nor accept liability for user error or loss of your data. For this reason it is always a good idea to manage your backups yourself in addition to using this online backup feature. Please see this FAQ for more info. 
To setup automatic online backups go to Tools >> Online Backups.
If you haven't yet set up online backups you will be asked to Register and create a password before you can continue. Your password must be at least 10 characters long and include an uppercase letter, lowercase letter, a number, and a special character for security reasons this password is not the same as your website and/or password application.
If you have already registered and need to connect another computer to your existing online backups you will be asked to Login and enter your password. If you have have forgotten your password, the Login screen contains a Forgotten Password area which can email through a password reset code to your nominated email address.

Once you're logged in to your Online Backups you can send a backup to our secure server to save the data currently in your program, or you can restore a previously created backup file to continue working on it. The Computer Name field is where you can add a description of the computer you're working on, or a description of the backup file you're creating. The image below shows how backups might be shared between an office computer and home computer which share the same Lightning Payroll subscription. Only click Restore Backup if you wish to 'wind back the clock' and restore Lightning Payroll's data to an earlier point in time.
We recommend you tick the box to Automatically Backup. Also, do not click Logout unless you wish to disable the online backups. Just click Close.

 Note: There is a FIVE backup limit for each active Lightning Payroll subscription. Once the limit has been reached, any new backups will automatically overwrite the oldest existing backup.

Question 6

How Can I Enter an Additional RESC/Super amount for EOFY?

Accepted Answer

If you need to make a one-off top-up of RESC (Reportable Employer Super Contribution) before the end of the financial year (EOFY), there are two ways to do it. For most employers, Method 1 is more popular – creating an extra pay with RESC only – because it lets you pay the extra super now and leave the compulsory Super Guarantee (SG) until the July 28 due date.

Note: The July 28 SG due date only applies to the 2024–25 financial year. From July 1st 2026, the ATO’s Payday Super measure will require Super Guarantee amounts to be paid on payday.


Method 1 – Pay RESC Only
This method suits anyone who simply wants to pay the RESC amount before 30 June and leave June’s SG until the new financial year.

  Navigate to the desired pay run in Pays.
  Select Create Pays Wizard.
  

  Tick the relevant employees, then untick Create Full Pay?.  
      This creates an additional $0.00 pay for each employee.

  Edit each new pay and click Edit beside Super.  
      Enter the RESC amount only (leave SG at $0.00).
  Pay the contribution via the Payday Super section:  
      
        Go back to the pay run list and click Payday Super (top-right of the screen).
  

        Select the RESC pays you just created and click Create.
        Follow the prompts to lodge the SuperStream file and make payment.
      
  

  

Need more detail? See our dedicated  
   Payday Super FAQ.

  If you prefer the older workflow you can still use Super Fund Deposits, but Payday Super is faster for a single pay run. The deposit screen remains best for quarterly or other bulk payments.



Method 2 – Pay June SG + RESC Together
If you wish to pay both SG and RESC for June before EOFY, use this method instead.

  Edit the employee’s last pay of the year under Pays >> Edit Pay/s.
  Click Edit beside Super.
  Add the extra RESC amount to the RESC field, leaving the SG amount as calculated.
  The additional super is immediately available for payment in Super Fund Deposits (or via Payday Super, if you prefer) and will be reported in your next Single Touch Payroll (STP) lodgement.

Question 7

How Can I Tell If My Employees Are STP-Finalised or Tax Ready?

Accepted Answer

Lightning Payroll has a Single Touch report to give you quick information on which employees have been marked as finalised with the ATO for a financial year under Reports >> (General) STP Finalised Employees. This report has many other functions for gathering historical STP data. The most common use is demonstrated below. Note that the tax readiness of each employee's most recent STP submission is visible, along with some basic totals for quick reference.Note: For more detailed information on your STP submission history (including all amounts submitted) please see the Single Touch Mailbox within the Pays screen.


Please see our FAQ on fixing an employee's tax readiness status to learn what to do next.

Question 8

Do I Still Need To Provide Payment Summaries (PAYG Summaries) With The Transition To Single Touch Payroll?

Accepted Answer

Payment Summaries, also known as group certificates, have been an important document for employees in Australia, summarising their income and tax withheld. But with the introduction of Single Touch Payroll (STP) by the Australian Taxation Office (ATO), this is no longer the case.
STP revolutionises payroll reporting. Employers now electronically report salary, wages, and tax withheld to the ATO with each pay cycle, removing the need for traditional Payment Summaries.
Instead, employers provide employees with income statements through their final STP submission, which offer a detailed breakdown of their income information, including salary, wages, tax withheld, and superannuation contributions. These income statements serve as the essential document for employees when preparing and lodging their tax returns.
To stay informed about STP and income statements, visit the ATO website or reach out to the ATO directly.

Question 9

Why Do My Report Amounts Not Match My STP Submission?

Accepted Answer

You may notice that some amounts in the STP reports (Detailed and Summary) do not match gross totals in the Group Tax or Pay Summary reports. This is likely due to one of the following reasons:

Since STP 2.0 (released in January 2022), gross amounts are 'disaggregated' so to match the STP reports with regular reports (pay summary, group tax, etc) you should match the total (exc sacrifice) column in the STP report with the gross in a traditional report.
Missing employees? Remember that sending a new event only includes employees from that pay run. You'll need to go back around for a second STP lap, and submit an update event to finalise with everyone at the same time.
Please ensure you are running your comparison reports by processed date from 1/7/XXXX to 30/6/XXXX as STP/YTD amounts are gathered using these parameters by default. 



Ensure your pay runs are marked with the correct processed date (date of payment), as the FY should only include pays made within those dates.

Use the Set Processed/Paid Date For Pay Run tool at the bottom of the Pays screen to quickly correct any mistakes in the processed date. For more info on how Lightning manages pay dates see our FAQ here.

Question 10

How Can I Run End of Year via SBR?

Accepted Answer

Lightning Payroll no longer includes the ability to submit End of Year figures via SBR as this technology has now been replaced by Single Touch Payroll. Please see here for more information on STP and other lodgement options.

Question 11

How Can I Submit End of Year PSAR via EMPDUPE?

Accepted Answer

Submitting end of year using the EMPDUPE method.
Using the ATO&rsquo;s Online Services for Business by submitting an EMPDUPE/ECI file.
Here's a tutorial video demonstrating how to generate an EMPDUPE file using Lightning Payroll's  End of Year  assistant.

Question 12

End of Year via Paper Form Submission

Accepted Answer

Submitting end of year  on paper (by post)
If you would like to lodge your annual payment summary report on paper, you can do so using the ATO&rsquo;s paperwork. If you haven&rsquo;t received a stationary pack from the ATO and wish to submit on paper you can  order a PAYG payment summary statement here.
Note: The ATO does not accept documents printed from Lightning Payroll. Lightning Payroll can provide printed payment summaries suitable for your staff however, through the Payment Summaries button in the End of Year section of the program.

Question 13

How Can I Edit Payment Summaries?

Accepted Answer

If you need to make adjustments to payment summaries, click the Advanced button on the Payment Summaries screen. You can then change the values as needed.



If you wish to undo any manual adjustments made in this screen, simply click on the Refresh button.

If you have already lodged this payment summary to the ATO, and then need to resubmit your edited version make sure to tick the Amendment? box before resubmitting.

Question 14

How Can I Print Payment Summaries/Group Certificates?

Accepted Answer

Normally you'd print or email payment summaries at the same time as you lodge with the ATO, but they can be accessed separately any time of the year, and as many times as you like. Lightning Payroll doesn't 'close anything off' in the  End of Year  section. Retrieving payment summaries (group certificates) is very similar to retrieving payslips.  

                            To do this, simply click End of Year, 

                            select your financial year (FY) and click next. You will then be prompted to select the employees you wish to view/print Payment summaries for, 

                            and follow the prompts. 

                            Once you are looking at the Payment Summaries screen, click the Payment Summaries button and Lightning Payroll will generate 

                            your employees PAYG summaries in a printable PDF format.

Question 15

How Do I Change Financial Year Dates?

Accepted Answer

By default, Lightning Payroll takes care of your financial year start and end dates. These default to 1/7 -30/6 each year. Whether a pay falls into one financial year or another should typically be determined by the pay's processed date. Please see our FAQ on processed dates and how they affect financial year to date figures.

If a pay is processed on June 30th (or earlier) all of its figures will fall into the older financial year.

If a pay is processed on July 1st (or later), all of its figures will appear in the newer financial year.

If you need to split or shift financial year start and end boundary dates, this can be done under  Company >> Financial Years.

These dates act like fence posts which section off all pays within a period of time, rounding them up to be processed in the  End of Year  and Single Touch Payroll sections of Lightning Payroll.

Question 16

Why Doesn't An Allowance Appear Separately On An Employee's PAYG Figures?

Accepted Answer

If an allowance an employee has been receiving throughout the financial year is not showing up in their PAYG figures as itemised, this can be amended with the following steps:

Firstly, the allowance should be marked as Itemised under Employees >> Allowances/Deductions >> Allowances.



Then, to fix the allowances in earlier pays, go to Tools on the top left hand corner of the screen and select Retrospective Tool from the dropdown.



In the new window, set the date range for which you want to adjust pays that include allowances. In this case, we have set it to cover the whole financial year.

You can then select the employee or employees whose allowances you wish to adjust. As you can see here, we will be adjusting David's allowances retrospectively so that they are correctly itemised.



On the next screen, make sure Allowances is selected from the dropdown. Below, you will be shown all the pays within the previously set date range for the selected employee/s that include allowances.

Tick the boxes on the left to select the pays individual you'd like to adjust allowances for. If you want to edit allowances for all pays, click Select All/None.

Once you have selected the pays with allowances that you wish to adjust, hit Confirm Pay Selection.



On this screen, you will be able to select the allowances to edit and view their current settings. Firstly, select the allowance you wish to adjust from the Must be filtered by description dropdown. You will then see all instances of that allowance during the date range you originally set. You can then select the ones you wish to change and click Edit.

An Add/Edit Allowance window will now open for you to make adjustments. Tick Itemised? and then click Save. Once this is completed, you will now see that the selected allowances show True in the Itemised? column.



You can complete the previous step for any other allowances that need to be adjusted. Once you're finished adjusting the required allowance, click Close on the bottom right to finish.

Question 17

Where Can I Find The Latest End Of Year Checklist?

Accepted Answer

Click here to see the latest Lightning Payroll EOFY checklist mailer. This gets emailed out to all active users each June.

Question 18

How Do I Process EOFY and Lodge With the ATO?

Accepted Answer

Currently, the ATO allows  the following methods of lodgment  for your annual PAYG payroll activity. You must lodge the report by July 31st if using STP. The ATO's EOFY lodgement options are:

Online via Lightning Payroll using Single Touch Payroll (This is the recommended method and is available on either Windows or Mac. Requires an ATO Machine Credential). Click here to learn more about this method.
Online via the ATO Online Services for Business website using an EMPDUPE file (Available on either Windows or Mac. Requires a MyGovID). Click here to learn more about this method.
Process manually via paper/post. Only accepted on the official ATO stationary/forms. Lightning Payroll's printed payment summaries are only suitable for giving to your staff. Click here to learn more about this method.

Please select from one of the above options by entering a keyword.

Question 19

How Do I Enable Dark Mode in Lightning Payroll?

Accepted Answer

Dark mode is available across all versions of Lightning Payroll, including the desktop, web, and mobile apps, as well as our website.

To enable dark mode in the app:

  Go to Settings >> Display/Time Settings.
  Tick the box labelled Use Dark Mode?.


Important Notes:

  For Windows and macOS desktop apps, it’s recommended to restart the application after changing this setting.
  On macOS, we recommend matching Lightning Payroll's dark mode setting with your system theme for a consistent experience. The app does not automatically detect or follow the system theme.


Our website also supports dark mode. Look for the sun/moon icon in the upper right-hand corner at www.lightningpayroll.com.au to switch between light and dark themes.

Question 20

Where Can I See a Demo of Lightning Payroll?

Accepted Answer

Here is a demonstration of how to process a pay in Lightning Payroll desktop version. Check out more on our Youtube channel.

Question 21

How Can I Update to the Latest Version of Lightning Payroll?

Accepted Answer

Lightning Payroll is a desktop program for Windows and Mac OSX computers, as well as a web/online application, and mobile app. We frequently update the software with new features, performance improvements and bug fixes. These updates usually get released every four or so weeks, and install themselves via an automatic program download.If a program update is available for the desktop version, you will be greeted with a prompt asking if you would like to update the program.



Click the Check for Updates Now? at the bottom of the program to check for any newer versions. The web and mobile apps will always automatically keep themselves up to date with the latest version. (Note that the mobile app updates will rely on the update settings for your app store being set to automatically update.)

For desktop, reinstalling or updating your software fixes most issues, should they arise.

If updating from within the program fails for some reason, you can download and install the latest version directly from the links below (your data is safe and will not be affected by reinstallation). Please ensure Lightning Payroll and any error messages are completely shut down before reinstalling:

Download for Windows 64 bit (Windows 8.1 and above, assuming you have the latest Windows updates)

Download for Windows 32 bit (Windows 8.1 and above, assuming you have the latest Windows updates)

Download for Mac OSX (Version 10.14 (Mojave) and above)



For desktop, you can disable or configure your updates, as well as find other update settings under Settings >> Updates.



Legacy Version Information (Windows 7, Mac OSX 10.12/10.13)

Legacy Versions are no longer receiving updates (ie. tax tables and super rate changes) and should not be used after June 2024. Please update your pc to use a modern version of Lightning Payroll, or switch to using Lightning Payroll online.

We have recently updated Lightning Payroll with the very latest libraries and base software. This was done to keep up with recent Mac and Windows updates, keeping the program secure and greatly improving performance. As a result of these updates we've had to drop support for Windows 7, Mac OSX 10.12 and Mac OSX 10.13 operating systems. We understand it can take some time to upgrade or replace your computer so we had added the latest critical updates (including 2022-23 tax and super changes) into a legacy version of Lightning Payroll, however, there will be no further updates for 2023-2024 financial year and beyond.



Legacy installer download for Windows 7

Legacy installer download for Mac OSX 10.12 & 10.13

Question 22

How Can I Check What Version of the Software My Computer is Running?

Accepted Answer

You can check which version of the software you're using at the bottom of the Lightning Payroll desktop program window.



You can check if your version is the most current by clicking Check for updates now? at the bottom of your program. Click here  to find out more on how to update your software.

Question 23

What Are the System Requirements and/or Limitations of Lightning Payroll?

Accepted Answer

Compatible Operating Systems
Lightning Payroll desktop application is compatible with Windows 8.1 (and above) and Mac OSX 10.14 (Mojave) and above. We only support these operating systems for desktop; the software is not designed for, or tested on, server-based operating systems. Lightning Payroll web version is available on any computer/device with internet access, and the mobile app can be used on any smart phone where the app is available for download in the phone's app store.
System
Minimum system requirements for using Lightning Payroll are:

Intel Core i5 (sixth generation or newer) or equivalent
8 GB RAM
500 GB internal storage drive

Screen/Monitor Size
Lightning Payroll is not recommended for screen sizes below 15 inches as some screens will appear squished or very hard to see. For ultra hi-res and 4k monitors you may need to configure these for clarity in the program.
Pay Run Schedules
Lightning Payroll accomodates the following pay schedules in line with the ATO's tax tables:

Weekly
Fortnightly
Monthly

You can use any combination of these three pay schedules on any of the business entities within the software, however only one schedule of a type per company is possible (i.e. you cannot run two simultaneous weekly schedules ending on different days of the week).
Approved Income Streams
Lightning Payroll is certified by the ATO for the following Single Touch Payroll (Phase 2) income streams:

Salary and Wages
Working Holiday Maker
Closely Held Payee
Voluntary Agreement

Withholding Payer Number
Lightning Payroll does not support WPNs for reporting parties. All businesses/companies require an ABN to pay their staff within Lightning Payroll.
Support Team Boundaries
Lightning Payroll support is free to our subscribers, however certain topics are outside of what our team may assist you with:

Teamviewer/Remote access - Our support team do not currently 'remote in' to customer's systems. This is not usually necessary when helping solve issues, as backup sharing with support is built-in to the software.
Email configuration and troubleshooting - Lightning Payroll includes a basic SMTP server settings search feature under the Company >> Email tab which finds common email settings. This uses a third-party API to obtain settings. Beyond this you'd have to contact your email account provider for gaining or adjusting those settings, as our support team are unable to provide settings for email providers. Note that you now have the option of having Lightning Payroll send emails from the program for you instead.
ATO MyGovID app - Our support team are unable to provide support for the ATO's MyGovID app, which is a requirement to be able to download and manage your machine credentials for sending Single Touch Payroll. For ATO technical support please contact their Technical Helpdesk on 1300 287 539 / Option 2 / Option 1.

Question 24

What Are The Main Differences Between The Lightning Payroll Desktop and Web/Mobile Applications?

Accepted Answer

Web/Mobile Application Only Features
Tools:

Header Search : Search for program sections, features and support documentation from anywhere in the app.
Recently Visited : View recent history of app areas visited to conveniently navigate back to where you've just been.

Desktop Only Features
Tools:

Machine credential import/export (machine credentials are not necessary on the web app).
Licence Assistant.
Tax calculator.
Check STP EOFY Submissions.
Set include leave loading in super.
Portal payslips wizard.

Other:

STP Super Stapling Lookup Service.
STP Recon: Lookup STP history (similar to what can be done on the ATO portal).
Configure Company Payslip Logo.
Superstream - SAF/CSV export.

Question 25

Can You Check Over My Whole Lightning Payroll Setup?

Accepted Answer

We understand the importance of making sure your payroll is accurate and compliant. While our support team is here to help with day-to-day questions and common issues, full payroll setup reviews and award interpretation services are not included as part of our free support.

However, if you would like tailored help reviewing your setup or guidance on more complex areas, we offer paid one-on-one training and consulting sessions. These sessions are ideal for:


  Customised walkthroughs of your payroll settings
  Reviewing pay settings, tax settings, leave entitlements, and super configurations
  Understanding features specific to your business or industry



  Book a session


What Free Support Includes

Our free support service is focused on helping you get the most out of Lightning Payroll with:


  Q & A: Guidance and answers to help you use the software effectively
  Troubleshooting: Help with common errors or issues during normal use
  Updates and Enhancements: Information about new features and best practices


Our team can confirm basic settings such as:


  Default superannuation guarantee rates
  Current tax scales and thresholds
  App version and update status


These areas are mostly automated by the software. Settings like employee pay rates, leave entitlements, allowances, and award compliance vary between industries and are the responsibility of the employer to configure correctly under Australian law.

To help check for common setup issues, we include a built-in Data Validation tool found in the app under Tools >> Data Validation.

We also recommend browsing our Support Page, which includes over 300 searchable articles covering topics like tax, super, reporting, and setup.

For full details on what is covered by free and paid support, please review our Support Policy.

Question 26

How Do Lightning Payroll Invoices Work?

Accepted Answer

Lightning Payroll issues tax invoices based on the type of subscription and payment method you choose. Here's how invoicing generally works for our services:

Subscription Invoicing


  Annual subscriptions can be paid by credit card (Visa or Mastercard) or by direct EFT bank transfer.
  Monthly subscriptions must be paid by credit card and will automatically renew on the expiry date, unless cancelled beforehand.


Invoices are emailed to the account holder once payment has been processed. If you are on a monthly subscription, you’ll receive a new invoice each month. Annual subscriptions generate an invoice at the time of purchase or renewal.

If you have an auto-renewing annual subscription, an invoice will be sent to you 30 days before the expiry date.

Non-Recurring Services

Some one-off services like training or custom development are also invoiced individually and do not automatically renew.

For a full list of our products and pricing, visit our Pricing Page.

Auto-Renewals

Monthly subscriptions renew automatically each month. Annual subscriptions also auto-renew unless cancelled before the expiry date. If you’ve cancelled your subscription and wish to renew, you’ll need to purchase a new one manually through our Buy Now Page.

Correcting Invoice Details

If an invoice was generated with incorrect information (e.g. business name or address), the steps to update it will depend on how the payment was made:


  Bank Deposit: You can either update your details and create a new order, or contact us to edit the existing invoice.
  Manual Credit Card: Update your details before making the payment. The invoice will reflect the new details.
  Auto-Renewal: Please contact us. We can update the existing invoice if needed.


 To edit details on the invoice yourself as referred to above, go to Login >> Client Login on our website and click Edit your account information.

If you have any questions about an invoice you've received, feel free to Contact Us.

Question 27

How Do I Copy or Duplicate Employees?

Accepted Answer

You can easily copy employees between companies in Lightning Payroll to save time and avoid re-entering data. This is useful when hiring a new employee who is similar to an existing one, or when an employee works across multiple businesses and needs to appear in more than one payroll entity. To copy or duplicate an employee:  Open the Employees screen. Click Actions >> Copy Employee/s (or simply Copy Employee/s if using the web or mobile version). Select the employee(s) you want to copy and choose the destination company or entity.    Click Copy. A success message will appear once the process is complete.   When you copy an employee, Lightning Payroll will duplicate their:  Pay items (such as allowances and deductions) Leave balances Pay rates Super fund details  Note: Pay and super history will not be copied. If the duplicated employee is not needed, they can be deleted from the Employees screen. The new copy will have "Copy of " added to the beginning of their surname to help you easily identify the duplicate. You can edit this at any time in the employee’s personal details.

Question 28

Can I Purchase Lighting Payroll For Less Than A Year?

Accepted Answer

Yes, Lightning Payroll is available as either a monthly or annual subscription. You can choose the subscription term that best suits your needs when purchasing or renewing.

Question 29

How Can I Purchase Lightning Payroll?

Accepted Answer

To purchase a Lightning Payroll subscription, go to the 'Buy Now' page of our website and choose a licence to suit your needs from the options available, then register an account with us and make payment.Once your payment has been confirmed, you will receive an email with a subscription ID number which needs to be entered into the program when you open it for the first time. You can go to Tools >> Licence Assistant in the program to get to the Online Licence Install screen if it doesn’t appear automatically.

Please note – When using a trial version, you have not yet registered an account with Lightning Payroll.

Question 30

How Can I Pay For My Annual Subscription?

Accepted Answer

You can pay for your subscription — whether monthly or annual — via auto-renewal, over the phone with us, or through our website via Client Login >> My Account >> View/Renew/Upgrade Subscriptions.

We accept Visa or Mastercard credit card payments (you can choose to save these card details — securely stored by our partner, Till Payments — for automatic renewal), or direct deposit bank transfer to our account. If you choose to pay via direct deposit bank transfer, please make sure to select Direct Deposit as the payment type when placing your order on our website, as outlined above.

Question 31

What's Involved in a Training/Consultancy Session?

Accepted Answer

Did you know that we offer 1-on-1 remote training sessions to help you prevent future issues and make best use of your time and resources whilst processing payroll? Click the button below to book a one hour training, setup or check-up session, and boost your payroll confidence!
    
      Book Training
    
What's Included?
See below to get an idea of what we can help you with during a training/consultancy session. Note that Lightning Payroll is available as a desktop app, an online/web version and a mobile app (iOS/Android), and your training session will be tailored to your preferred option/s.
1. General Setup

  Confirm company ABN, address, banking and contact details.
  Set up pay schedule(s) with your preferred dates.
  Review employee profiles: TFN, bank account, super fund and tax settings.
  Configure pay categories, allowances and deductions.


2. Time & Attendance

  Set up Employee Portal: payslips, timesheets/timeclock, leave requests and banking details.
  Use portal timeclock or our mobile timeclock app (iOS/Android).
  Import clock data from BundyPlus.
  Approve timesheets/timeclock shifts, and import into pay runs.


3. Pay Runs & Processing

  Walk through processing a standard pay run.
  Handle bonuses, terminations, leave taken and corrections.
  Adjust and re-report past pays.


4. Leave & Entitlements

  Annual, sick, long service, and custom leave setup (eg. RDOs).
  Track balances and automate accruals.
  Process leave taken in pays.


5. Superannuation

  Set up super funds and attach to employee profiles with their member number.
  Lodge super via SuperStream (using Payday Super or Super Fund Deposits).
  Set up salary sacrifice as super.
  Review contribution history and resolve issues.


6. STP (Single Touch Payroll)

  Confirm whether Online Services credentials for Single Touch Payroll are set up and valid.
  Lodge STP and handle rejections.
  Use Adjust events to report changes made to past pays.
  EOFY finalisation process.


7. Tax & Withholding

  Review tax tables and TFN declarations.
  Apply tax variations like HECS/HELP and Working Holiday visas.
  Adjust PAYG manually if needed.


8. Payslips & Reporting

  Customise payslips (logo, notes, email settings).
  Run reports: PAYG, super, leave and journals.
  Create custom employee and pay reports if needed.


9. Security, Backups & Access

  Set up automatic backups (desktop and online backup options available).
  Review access permissions.
  Set up users if needed.
  Follow secure backup routines.


10. EOFY / BAS / Reconciliation

  Pre-EOFY cleanup and lodgements.
  Export BAS-ready reports.
  Use STP Adjust events to update BAS pre-fill.
  Reconcile super and PAYG.
  Process EOFY finalisation.


11. Tips, Tricks & Support

  Avoid common pitfalls that cost you time.
  Use batch tools and keyboard shortcuts.
  Access help and FAQs.


Why Book a Yearly Training or Check Over Session?

  Sharpen skills and reduce payroll errors, saving you time.
  Ensure compliance with the ATO and Fair Work.
  Stay updated with new Lightning Payroll features - we are constantly improving the program to make it more efficient and user-friendly, and our training sessions mean you know how to take full advantage of these features.
  Receive personalised advice and setup review.
  Reduce time spent on support calls, as well as accounting costs.
  Gain peace of mind knowing your payroll setup is accurate, and configured in the way that is best suited to you and your business needs.


Get Started
Book your one hour training session with our friendly support team using the button below, and get going on your payroll mastery today!
    
      Book Training

Question 32

What History Tracking Tools Are Available In Lightning Payroll?

Accepted Answer

Did you know that there are several tools in Lightning Payroll to help you track changes made to your data and files?
Below are some of the main ones:

Change History (Under the upper Tools menu)

    The Change History tool records the creation, deletion, and modification of many data classes throughout the program. 
    You can track when the program is opened, and when an employee's settings are changed. Simply enter the date range of the data change, 
    choose a category, click Print Report, and off you go. 
    The change history can be manually deleted/flushed if you wish, since it can take up a fair chunk of your database size, which sometimes 
    affects performance (i.e., causes latency). Deleting the change history will not affect your payroll data in any way.


    


Direct Entry Saved File Report

    This report lets you track information about direct entry files made for payment of wages or super. 
    You can see when and where files were saved, and what payment information (account details, reference numbers, etc.) was in the file.


Machine Credential Information Report

    This report scans both the standard ATO keystore directory and the LP data directory for any valid M2M machine credential keystore (.xml) files. 
    It shows all credentials in each file and their metadata.


Backup History Report

    The backup history report provides information on all backups created and restored, giving a history of database file changes.


Emails Sent Report

    This report gives detailed information about emails sent from the program and what settings were used. 
    It can be very useful for troubleshooting your outgoing mail server issues and tracking what emails (payslips, reports, rosters, etc.) have been sent, when, and to whom.

Question 33

How Can I Easily Send A Report By Email?

Accepted Answer

In the Lightning Payroll desktop version, sending a report by email is quick and simple. Follow these steps to email any report:
    
    
        Open a report preview in Lightning Payroll.
        Click on the envelope icon at the top of the report preview.
        Enter the recipient's email address. You can send to multiple addresses by separating them with a comma. The software will remember these addresses for future convenience.
        Optionally, you can add a personalised message for the email body.
    
    
    

    Troubleshooting Email Issues
    If you encounter errors related to email settings not being configured, you can update your preferences as follows:
    
    
        Go to Company screen.
        Select the Email tab.
        Tick the box for Have Lightning Payroll send emails for you, instead of using your own email provider?
    

    This setting will allow Lightning Payroll to handle emails directly, avoiding potential configuration issues with your own email provider.

Question 34

How Can I Access Database Recovery Tools And Other Advanced Data Folder Operations for Lightning Payroll Desktop?

Accepted Answer

This guide provides instructions for advanced users to access and utilise utility tools within Lightning Payroll desktop software. These tools are designed to help you manage your data and troubleshoot issues effectively.

    Accessing Utility Options
    Upon launching Lightning Payroll desktop, a splash screen will appear displaying the application logo. To access advanced utilities, click the small question mark button located in the lower left corner of the splash screen. This will open a hidden dialog with several utility options.

    Folder Operations
    Advanced users can access specific folders related to Lightning Payroll operations:
    
        Open Data Folder: Access the directory containing your payroll data files.
        Open ATOMAS Folder: Access the ATO keystore folder.
        Open Installation Folder: Access the installation directory of Lightning Payroll.
    

    Database Recovery Utilities
    Should you encounter issues with your database, these tools can assist in recovery and repair:
    
        Download Database Repair Utility: Attempts a repair of the current database.
        Download Auto Restore Utility: Initiate a standard database recovery to restore your last auto backup made prior to today's date.
        Download Latest Backup Utility: Perform a manual database recovery from a list of the most recent backups made on this computer.
    


    Caution: These utility tools are intended for advanced users. Incorrect usage may lead to data loss. Please ensure you understand the functions before proceeding.

Question 35

How Do I Suggest Features/Feedback Or Report Bugs?

Accepted Answer

We highly value the insights and feedback from our users at Lightning Payroll. If you encounter any bugs or have suggestions for features that could improve your experience with our software, we encourage you to reach out through our standard support channels.

    Contact Us
    To report a bug or suggest a feature, please contact us via:
    
        Email: support@lightningpayroll.com.au
        Phone: (07) 3051 5895
    

    Our Approach to Feedback and Suggestions
    We appreciate every piece of feedback and every suggestion we receive. However, it's important to note that not every suggestion can be implemented. We strive to develop features that will benefit the majority of our users and align with our software's core objectives. If your suggestion is not accepted, it's not a reflection of its value but rather our current focus and resources.

    Similarly, not every issue reported as a bug is a malfunction in our software. In some cases, it may be a misunderstanding of how a particular feature is intended to function. We're here to clarify these functionalities and assist you in making the most out of Lightning Payroll.

    We look forward to hearing from you and are committed to improving your experience with Lightning Payroll.

Question 36

Does Lightning Payroll Offer A Reseller/Partner Program?

Accepted Answer

Join Our Referrer/Reseller Scheme
Lightning Payroll offers a unique opportunity for businesses to benefit from promoting our leading payroll solution. By joining our Referrer/Reseller Scheme, you can enhance your service offering and enjoy the rewards of partnership with us.

Why Become a Reseller?
For accountants, bookkeepers, and accounting software providers, becoming a reseller is an excellent way to generate additional revenue through commissions on sales. It's not just about the financial gains; it's about offering a more comprehensive service package to your clients. By promoting each other's software, software providers can enjoy the mutual benefits of expanded product offerings. Additionally, our tailored development features are designed to meet the specific needs of our resellers, ensuring that you have the tools and capabilities to serve your clients effectively.

Learn More
For a detailed overview of our Referrer/Reseller Scheme, including information on how to get started, please visit our main reseller information page:
Referrer/Reseller Program Information

Question 37

Can I Export My Data To Another Payroll Program?

Accepted Answer

Exporting Lightning Payroll Data to Another Accounting Program
    At Lightning Payroll, we understand the need for seamless integration and data management across your financial systems. However, we currently do not offer a feature to directly export payroll data to competitor payroll applications. Doing so would not align with our business strategy, as we aim to provide a comprehensive and self-contained payroll solution for Australian businesses.
    
    General Ledger (GL) Data Export
    While we do not support direct payroll data export to other applications, Lightning Payroll desktop enables the export of General Ledger (GL) data. This can be done through a CSV file, allowing you to integrate your payroll data with your accounting software. For detailed instructions on exporting GL data, please visit our FAQ on the topic.
        
    Custom Reporting for Data Management
    Lightning Payroll desktop also offers robust custom reporting tools, including:
    
        Employee Report Builder under Reports >> Employee Report Builder, for detailed employee information.
        Pay Report Builder under Reports >> Pay Report Builder, for comprehensive pay data.
    
    These tools allow you to create custom reports and export them as CSV files. Although primarily designed for data editing and organisation in Excel, they might suit your purposes for data manipulation or analysis outside of Lightning Payroll.

    We hope this information helps. Should you have any further questions or require assistance, please do not hesitate to contact our support team.

Question 38

What Are The Differences With Setting Up Full-Time, Part-Time, and Casual Employees?

Accepted Answer

Understanding the differences in setting up full-time, part-time, and casual employees in Lightning Payroll is important for accurate payroll management. This guide outlines the key distinctions and setup processes for each employment type.

Employment Type and Tenure
When creating a new employee profile under the Employees tab, you'll need to specify their employment type (full-time, part-time, casual) and tenure (permanent, temporary). For employees that have already been created, these settings can be viewed in Pay Settings > Pay Rates.

For situations where the default types/tenures do not fit your employees' circumstances, refer to our FAQ on setting up a custom type/tenure: How Can I Set Up a New Employment Tenure/Type?.


  
  


The employment type and tenure selections from the dropdown menus are primarily for labeling purposes on payslips and within the program, and do not get transmitted through Single Touch Payroll (STP). To ensure compliance and accurate reporting, the STP employment status selection in this area should also be configured, aligning with the official categories recognised by the Australian Taxation Office.

Award Hours and Days
Within an employee's profile, under Pay Settings > Pay Rates, you can set:

    The award hours for a full day
    The award days for a full week



  
  


These settings vary by the employment type and the award you are under, reflecting the typical working hours and days for full-time, part-time, and casual employees. Please note that it is the hours entered into a pay run that define the hours an employee will be paid for, not these settings; the award hours for a full week are a necessity when setting up a full time employee on leave accruals by pay period. It's important to check your employees' entitlements with Fair Work to ensure compliance with all relevant laws and regulations. For assistance in identifying the correct award, use the Find My Award feature on the Fair Work website.

Leave Accruals
Leave accrual settings are located under Employees > Leave > Leave Settings (please note these settings will not be automatically enabled when selecting full or part time employment types in Pay Settings). The options include:

    Are Leave Accruals Enabled?: Tick this box to enable leave accruals.
    Accrue leave based on actual hours paid (pro rata)?: This setting determines if leave accrues per period or per hour worked. Full-time employees typically accrue leave per period, whereas part-time and casual employees accrue based on actual hours paid.




The configuration of remaining settings and the determination of accrual rates are at your discretion, allowing you to tailor them to the specific needs and policies of your organisation and your employees' awards. For more information on how leave accruals are calculated in Lightning Payroll, please refer to the following FAQ: How Does Lightning Payroll Calculate Leave Accruals?

Correctly setting up your employees in Lightning Payroll ensures accurate pay and leave accruals. For further assistance, please contact our support team.

Question 39

Where I Can Access Early Releases of an Upcoming Lightning Payroll Desktop Version?

Accepted Answer

Occasionally we provide users with early beta access to upcoming versions of Lightning Payroll desktop. These future releases can be downloaded from the following links:
Windows Prerelease Download (64 bit)
Windows Prerelease Download (32 bit)
Mac Prerelease Download

Question 40

What Options Are Available When Emailing Employees?

Accepted Answer

Lightning Payrolls also allows you to configure additional preferences for emailing employees.
To view this options, go to Employees > Details > Email Options.
In this menu, you have the following options:

Alternate email: Entering another email here specifically to send payslips to.
Email Payslips?: This tickbox lets you choose whether you want the employee to receive payslips by email or not.
Email payment summaries: This tickbox will also allow you to email PAYG payment summaries/group certificates directly to employees at the end of financial year. (Note that PAYG payment summaries/group certificates are no longer necessary, as EOFY finalisation is done through Single Touch Payroll, and the information goes directly to employees' MyGov accounts for processing.)

Question 41

Will I Lose The Data I've Entered When My Trial Expires?

Accepted Answer

For the Lightning Payroll desktop application, the data you enter into your free trial will be saved on the computer you've been working on, even after your free trial expires. This means that if you decide to purchase the program after the free trial expires, you will be able to pick up where you left off and continue entering data without losing what's already been done.
The trial version of the program you've been using will be unlocked and able to be used as the full version once payment has been made and your subscription ID is entered into said trial version.
The same applies for the mobile and web versions of the program: the data will be saved, and you'll be able to pick up where you've left off after your subscription details have been entered.

Question 42

Where Can I View Order History and Tax Invoices for Licence Payments?

Accepted Answer

You can view your licence order history, as well as print and download .PDF copies of your tax invoice/s for licence payment via our website. You will need to login to Client Login on our website, then click on My Account, then click View Your Order History. From here you can see the list of your orders under this account, and click View on the order you'd like to see.
To print or download a .pdf copy of the tax invoice for your chosen order, click on Show Tax Invoice, then select either Print This Invoice or Download A PDF Copy from the buttons at the top right-hand corner of the page.

Question 43

What are the Different Employment States?

Accepted Answer

Employees can have different states or statuses in Lightning Payroll. These states are 'Active', 'Inactive', 'Terminated' and 'Deleted'. These are explained in detail below.
Active: an active employee is one who is currently working and being included in pays. This is the default state when you add an employee and is indicated by the 'Active pay recipient' box for that employee being ticked in Employees >> Pay Settings >> Pay Rates. 'Active pay recipient' employees count toward your total employees number in regards to licenses.
Inactive: an inactive employee has not been terminated, but is not currently working or being included in pays. This is indicated by the 'Active pay recipient' box for that employee being unticked in Employees >> Pay Settings >> Pay Rates. Inactive pay recipient employees count toward your total employees number in regards to licenses.
Terminated: a terminated employee has been officially terminated in the program. This is done during the employee's final pay in the Edit Pay screen by pressing the Terminate Employee button. Terminated employees show up in red in the Employees list when you tick the box 'show terminated employees' above the list. Terminated employees do not count toward your total employees number in regards to licenses. Please click here for more information on terminating employees.
Deleted: A deleted employee has been completed removed from Lightning Payroll. If you delete an employee using the 'Actions' button in the Employees section, all their past and present data will be removed, which is generally never needed. Deleted employees do not count toward your total employees number in regards to licenses.
NOTE: Deleting employees is not recommended. If an employee has left your company, you should terminate them through the Pays screen instead.

Question 44

Can I Install The Desktop Version of the Program On Multiple Computers?

Accepted Answer

A Lightning Payroll subscription allows you to download the desktop version of the program onto two separate computers. However, the two installations do not talk to each other automatically, and do not allow simultaneous use - keeping in mind that the Lightning Payroll desktop application stores data locally, on your machine, and not online.
Note that we now have the option of the web/online version of Lightning Payroll, as well as mobile app for Android and iOS available to subscribers, and these options are not limited to any number of devices, and do not require backing up, as the data is live and online.

Question 45

Can I Try Lightning Payroll?

Accepted Answer

If you would like to try Lightning Payroll, we offer a free 30 day trial. Any data entered into the program during the trial period will be saved, meaning you can continue from wherever you left off if you choose purchase a license and become a subscriber.
Click the appropriate link to download your trial now.

Windows
Mac

Question 46

How Can I Set Birthday Reminders?

Accepted Answer

If you would like to create a birthday reminder for active employees, go to Settings >> Reminders. Tick the box for Birthday Reminders On, which is located at the bottom-left of this screen. Select how many days notice you wish to have, then click on Create Birthday Reminders For Active Employees. This will add a birthday reminder for all active employees.
You can edit each reminder by clicking on the pencil icon and saving those changes; you can also remove reminders for individual employees by clicking the red X in line with their reminder if you/they do not wish to have a birthday reminder for them. You can remove all reminders quickly by unticking Birthday Reminders On at the bottom-left of the screen. 

When entering into Lightning Payroll at the time each reminder is set, you will be notified of the birthday reminder by way of a pop up.

Question 47

How Do I Pay Leave?

Accepted Answer

How to Pay Leave in a Pay Run


  


To process leave for an employee:

  Go to the Pays section of the program.
  Click Edit Pay next to the relevant employee.
  In the Leave tab, click the green plus button to add a new leave item, or use the pencil icon to edit an existing one.
  Select the appropriate leave type and adjust the hours, dates, or other values as needed.

Lightning Payroll will automatically reduce the employee’s ordinary time hours by the amount of leave taken. This helps prevent overpayment.


  


Paying Leave in Advance
If an employee is going on leave and you'd like to pay them for the full leave period in a single pay run, you will need to adjust the tax calculation accordingly.
This can be done at the bottom of the Edit Pay window by using the Spread Tax option. Enter the number of pay periods that the leave covers to calculate tax more accurately.


  


For example, if you pay weekly and the employee is being paid for two weeks of upcoming leave plus the current week, you would enter 3.00 in the number of pay periods field.

Cashing Out Leave
If an employee chooses to cash out some of their annual leave or long service leave without actually taking time off, simply tick the Cash Out option when entering the leave item in their pay.
Do not spread tax when paying out leave that is being cashed out.


  


Note: Time Off in Lieu (TOIL) has special rules when cashed out, especially regarding superannuation. For more details, please see our related FAQ on How Does Super Work on Time In Lieu Leave?

Question 48

How Does Lightning Payroll Calculate Leave Accruals?

Accepted Answer

Leave accruals in Lightning Payroll can be controlled by configuring an individual employee's settings under Employees >> Leave >> Leave Settings. Accruals can be made to occur by the pay period or by the hours worked (pro-rata).
Note: Lightning Payroll applies the most common accrual settings when a new employee is created, based on the given STP employment status. Leave settings should be carefully considered to suit your employee's state and award. Each state has different LSL rules and each award can have its own particular requirements such as annual leave loading or differing entitlement days per year. While LP can assist in LSL payouts, LSL amounts often need to be calculated manually. An example of a complex difference in LSL can be seen here.
Accrue by Pay Period
A typical full-time employee's settings might look like this. In this example, the employee does not get annual leave loading.

This employee accrues 20 days holiday leave and 10 days sick/personal leave as per the Fair Work National Employment Standards.
How many hours per day this calculates is based on the employee's award hours for a full day. These are configured under Employees >> Pay Settings.

The formula used by Lightning Payroll to calculate accruals for one pay run in this scenario would be:
days of leave entitlements per year x award hours per day / pays per year
E.g. A weekly full-time employee would accrue:
Annual - 20 days X 7.6 hrs / 52 weeks = 2.92307 hours p/wk
Personal - 10 days X 7.6 hrs / 52 weeks = 1.46153 hours p/wk 
Long Service Leave is slightly different as it is usually required to accrue by weeks per 7, 10 or 15 years. In this case, with the 'per pay period' leave settings displayed in the above picture, it would calculate:
(8.6667 weeks p/yr X 38 hours p/wk) / 10 yrs / 52 weeks = 0.6333 hours p/wk
Accrue by Hours Paid (Pro-Rata)
A typical part-timer with pro-rata annual leave accruals would look like this:

Their pro-rata leave accruals are controlled based on the Hours leave accrued, for each hour paid fields.
This decimal value would accrue the same result as above if a part-time employee worked 38 hours per week. For example:
Annual - 38 hrs X 0.076923 = 2.92307 hrs
Personal/Sick - 38 hrs X 0.038461 = 1.46153 hrs
Long Service - 38 hrs X 0.016673 = 0.633574 hrs
Sometimes you might need to calculate a pro rata amount manually. See our next FAQ on pro rata accrual rates for a more detailed explanation of how these work and how to change them to a special situation.

Question 49

How Can I Calculate Custom Pro-Rata LSL Accrual Rates?

Accepted Answer

Long Service Leave (LSL) accrual rates can differ across Australian states and territories due to varying legislation. 
        Awards may also define a year as either 52 weeks or 52.1667 weeks, depending on their specific wording. When no specific 
        weekly interpretation is provided, 52.1667 weeks per year is often used. This can slightly affect the default pro-rata 
        accrual rates in your payroll system.
    
    
        Below are examples demonstrating how to calculate a pro-rata hourly accrual rate for LSL using the 52.1667-week year for 
        Queensland (QLD), Victoria (VIC), and the Northern Territory (NT).
    

    Step-by-step Calculation
    
        
            Determine the target LSL hours per year for a full-time employee:
            
                Queensland (QLD): Employees accrue 8.6667 weeks of LSL every 10 years. Annually, this equals 
                    8.6667 ÷ 10 = 0.86667 weeks. Multiplying by 38 hours per week gives 
                    0.86667 × 38 = 32.93346 hours per year.
                
                Victoria (VIC): LSL accrues as 33.144 hours per year.
                Northern Territory (NT): LSL accrues as 49.4 hours per year.
            
        
        
            Calculate the total hours worked annually for a full-time employee:
            
                Weekly hours: 38 hours
                Annual weeks: 52.1667 weeks
                Annual hours: 38 × 52.1667 = 1982.3346 hours
            
        
        
            Apply the formula to calculate the hourly LSL accrual rate:
            Hourly rate = LSL hours per year ÷ Annual hours worked
            Results:
            
                QLD: 32.93346 ÷ 1982.3346 = 0.016613 (rounded to 6 decimal places)
                VIC: 33.144 ÷ 1982.3346 = 0.016720 (rounded to 6 decimal places)
                NT: 49.4 ÷ 1982.3346 = 0.024920 (rounded to 6 decimal places)
            
        
    

    Summary Table
    
        
            
                State
                Annual Target Hours (LSL)
                Hours Worked Annually
                Hourly LSL Accrual Rate
            
        
        
            
                QLD
                32.93346
                1982.3346
                0.016613
            
            
                VIC
                33.144
                1982.3346
                0.016720
            
            
                NT
                49.4
                1982.3346
                0.024920
            
        
    

    
        By using this method, you can calculate custom pro-rata LSL accrual rates for any state or award using the appropriate 
        target hours and weekly interpretations.

Question 50

How Do I Set Up Paid Family and Domestic Violence Leave in Lightning Payroll?

Accepted Answer

A recent federal law now requires employers to provide Paid Family and Domestic Violence leave, which amounts to 10 days in a 12-month period.  You can read more about this legislation here.

The new leave entitlement will be available from:



1 February 2023, for employees of non-small business employers (employers with 15 or more employees on 1 February 2023).

1 August 2023, for employees of small business employer (employers with less than 15 employees on 1 February 2023).



This leave renews every year on each employee???s work anniversary, and does not accumulate from year to year if it isn???t used.

According to Fair Work regulations, there are specific guidelines that dictate the reporting of information on pay slips, including what should not be disclosed. These rules are designed to minimize the potential risk to employees' safety while taking advantage of paid family and domestic violence leave:

???Employers need to keep a record of leave balances and any leave taken by employees. However, pay slips must not mention paid family and domestic violence leave, including any leave taken and leave balances.

From 4 February 2023, an amount paid to an employee for taking paid family and domestic violence leave has to be recorded on a pay slip as:



 ordinary hours of work, or

 another kind of payment for performing work, such as an allowance, bonus or overtime payment.



However, if an employee requests it, their employer can record time taken as paid family and domestic violence leave as another type of leave on their pay slip (for example, annual leave).

If an employee has taken a period of paid family and domestic violence leave, it is best practice for their employer to record this on their pay slip in a way that makes the pay slip look as close as possible to how it would have looked if the employee had not taken the leave.???



If your employee has opted to utilize a leave type, instead of having it displayed as outlined earlier, you can use these steps to configure it. This new leave type does not have a special STP Phase 2 code, and therefore will need to be set up as a custom leave type:



Navigate to Company >> Leave Balance and press the green plus symbol to create a new company leave balance.

Set a name for the company leave balance; the name must not mention family and domestic violence, as such wording cannot show on employee payslips. We suggest using the name ???Special Leave??? for this leave type. 

Make sure both the Default Amount and Leave Loading amount is set to 0, and tick No Balance/Accrual Required. Leave all other boxes unticked. After this, press Save. 



Next, navigate to Employees >> Leave >> Custom Leave Accrual and press the green plus symbol to add this leave type to each employee who needs it. Select the ???Special Leave??? that you just created from the dropdown list, then press Save.



This employee now has the new leave type set up, which will not accrue any balance. If an employee needs to use this new leave type, this can be taken like other leave in the program, via Pays >> Edit Pay >> Leave Taken In This Pay >> Special Leave type selected.

Please be aware that you'll need to manually monitor the DV leave taken by your employees. To keep a record, you can add to the employees' notes found under Employees >> Details >> Notes. Additionally, to view the total DV leave taken during the year, you can use the Leave Taken report in the Reports tab and include 'Custom Leave' in your criteria.

Question 51

When An Employee Attends Jury Duty How Can I Handle Make Up Pay?

Accepted Answer

When an employee attends Jury Duty, they are usually paid by the court. In many circumstances, they are eligible for make-up pay. Fair Work Australia describes eligibility and make-up pay here.

The image below is an example they provide:



 Make up pay should be entered as leave taken in this pay under the leave type 'Ancillary'.In their STP Phase 2 Disaggregation of gross position paper, the ATO writes: 

"Employers may offer paid or unpaid absences for all these types of leave. All paid absences,including “make-up pay” for ancillary and defence leave are to be reported as Paid LeaveType–A (Ancillary and Defence Leave). These types of absences are not ordinary timeearnings or salary or wages for superannuation guarantee purposes.Any other types of paid absences that are not OTE are to be reported under this category."

Question 52

How Can I Monitor Actual LSL Entitlements Depending On Milestones, Rather Than Full Balance?

Accepted Answer

Lightning Payroll has a mechanism for monitoring and estimating employee LSL entitlements as at key milestone dates - such as their anniversary date - depending on their state.
You can enable/disable this option under Settings >> System Leave >> Show a warning when employees exceed state-defined long service leave entitlements? . With this option enabled, the software will do a basic scan of the employee's LSL history each time a pay gets saved. The app then provides a generic estimation of how much leave the employee is entitled to, which may not be the same as the live leave balance you'd see in the Pays or Employees screens.
Below is an example of why this warning might appear, and how it performs its estimation. 
Please Note: This warning is purely an estimation and cannot be 100% accurate due to external variables the software is not aware of. Please disregard or disable the warning if it is not accurate enough for your purposes.

In the above example you can see that in the context of a 2024 pay, the employee is eligible to use their LSL accrued as at 2022 (since they started work in 2012) but they are not eligible for any accruals after their ten year anniversary until they hit their 15 year milestone. This example is for NSW but the program will adjust for each other state.The 329.3346 hours accrued as at the 10 year anniversary is a very rough calculation made using the same default parameters used under Employees >> Leave >> Leave Entitlement Adjustments >> LSL Balance Calculator (see below). Again, this estimate is not as intelligent or accurate as a pro rata accrual and should be taken as a helpful hint only, not strict truth. If an employee has had periods of unpaid leave or has changed their employment load from part-time to full time (among other reasons), then this estimation will likely be incorrect. If so, please disregard, or disable and instead manually monitor your employees' leave amounts and when they can be taken.

The image above shows the ten years accrual for an employee who started on Jan 5th 2012. Their ten year anniversary is Jan 5th 2022. Assuming their current award hours per week (38) at 8.67 weeks accrued every ten years, they should be entitled to 329 hours and 36 minutes LSL (after taking leave taken into account). Their current LSL balance will have accrued beyond this amount, of course, but they are not eligible to use that excess (post 2022) accrual until their 15 year milestone, hence the alert.

Question 53

How Is Leave Affected by JobKeeper?

Accepted Answer

For detailed information on accruing and taking leave when receiving JobKeeper payments please see the Fair Work Australia website. Common scenarios they reference are below.
Requesting employees to take annual leave
If an employer asks their employee to take annual leave, the employee has to consider the request. They can&rsquo;t unreasonably refuse it.
Employees who are on annual leave continue to accrue their usual leave entitlements while they're on leave, and the period of leave counts as service. 
Taking annual leave at half pay
Employees who make an agreement to take annual leave at half pay continue to accrue leave entitlements (such as annual and sick and carer&rsquo;s leave) as if they were taking annual leave at full pay.
If an employee takes leave at half pay, redundancy pay and payment in lieu of notice of termination are also calculated as if the agreement hadn&rsquo;t been made.
Taking paid leave instead of minimum JobKeeper payment
If an employee is given a JobKeeper enabling stand down direction, the employee will be entitled to be paid at least the amount of the JobKeeper payment for a fortnight ($1500 before tax). This amount may be less than the employee would have received if they had worked their usual hours during that fortnight.
If an eligible employee has been given a JobKeeper enabling stand down direction to work less hours than usual (or no hours), but wants to be paid their normal pay, they can agree with their employer to use their paid leave entitlements to top up the amount they&rsquo;re being paid. If that happens, for the time they&rsquo;re on paid leave, they&rsquo;re not on a JobKeeper enabling stand down.
An employee and their employer can agree for the employee to take leave (such as annual leave or long service leave), including taking annual leave at half-pay. In any relevant fortnight, the employee must be paid the greater of either the amount of the JobKeeper payment or their usual pay for work performed, including leave payments.
An employer can&rsquo;t unreasonably refuse an employee&rsquo;s request to take annual leave.
Employees subject to a JobKeeper enabling stand down direction still accrue their usual leave entitlements for the period the direction applies (as if the direction hadn't been given to them).

Question 54

How Do I Enter Paid Parental Leave, Unpaid Leave or Worker's Compensation Payments?

Accepted Answer

If an employee is on paid parental leave (commonly known as maternity leave), unpaid leave or on leave whilst receiving workers compensation, there are  paid parental, unpaid and worker's compensation leave types that can be selected when processing pays.

You can select any of these options in the Leave taken in this pay section as shown below.



Once you have selected paid parental, unpaid or workers compensation, you can set the duration and the hourly rate for the leave.

For paid parental leave and workers compensation, if you only have a daily or weekly rate, you can calculate the hourly rate by dividing the dollar figure by the number of hours the employee normally works in a day or week respectively.

For example:

If you need to pay $1000 per week and the employee typically works 38 hours per week, the hourly rate would be $1000 / 38, or $26.32.

If you need to pay $150 per day and the employee typically works 8 hours per day, the hourly rate would be $150/ 8, or $18.75.

Lightning Payroll will remember this hourly amount (since it is unlikely to match their normal hourly rate), and save it automatically under Employees >> Leave >> Advanced pro rata leave settings, for the next time they receive this special leave type.

 Clicking Save will add the leave to the pay.

 

Super and Leave Accrual Settings

Paid parental leave, unpaid leave and workers compensation may or may not attract leave accruals and superannuation depending on your state legislation or industry awards.

If you need to adjust whether leave or superannuation accrues on paid parental leave or workers compensation, you can do this under Employees >> Leave >> Advanced Pro Rata Leave Settings.



Note: If you're not able to select any of the advanced settings, it means the employee has not been set to accrue leave on a per hour paid (pro-rata) basis. You can turn this on under Employees >> Leave >> Leave Settings.

Question 55

How Can I Setup Leave Requests?

Accepted Answer

Before your employees can make leave requests through our online employee portal you must have activated their online portal settings under Employees >> Details >> Online Portal. The two main settings you will need for leave requests are Activate This Employee's Online Portal and Allow Employee to Create Leave Requests.
Note: Online portal settings can be configured for multiple employees simultaneously under Tools >> Multiple Employee Portal Settings.

You can configure other settings as you wish, particularly the standard working days and leave request types to the right of the screen.

How Do Employees View or Create Leave Requests?
Employees can login to their personal portal here and click on the Leave tab.
In the Leave section, they can view their current leave balances (if enabled within their online portal settings), along with any current or previous leave requests.
Employees can search and filter through their past leave requests using the dropdown and date boxes. They can also delete pending requests and cancel any other request if need be. Editing from an employee's perspective is limited to the adding of notes.

To request leave, the employee would need to click on the Request Leave button. They will then see the following form where they can enter the start and end dates for the leave, and the type of leave they wish to take.
The Daily Duration section shows how many hours will be applied to each date within the leave request.
If the selected leave type's balance is permitted a forecast table will be shown at the bottom.
For multi-date leave requests the app will rely on the employee's Standard Working Days (default is Mon-Fri), skipping any days which are not normally worked. An employee's standard working days are configured in their Online Portal settings described above.

How Do I Manage and Approve Leave Requests in Lightning Payroll?
Once a leave request has been saved a notification email will be sent to the approver via the registered company email address (under Company >> Details within Lightning Payroll).

You will also receive a prompt when you next enter the Pays screen within Lightning Payroll.

Saying yes will show you the leave request management window, otherwise accessible via Pays >> Timeclock/Portal Sync >> Manage Leave Requests.

To view, edit or approve a leave request, click the edit pencil button beside the request you wish to edit. You will be able to modify dates, leave types, status and notes within any leave request.

If you forget to change the status a reminder message will appear.

When you change the status of a leave request, or when you add a note to a leave request, a notification email will be sent to the employee to inform them of the change.

How Do I Make A New Leave Request On An Employee's Behalf?
To add a new leave request click the green plus button in the main leave requests management window. You will then be able to press the green plus in the next window to add specific dates to the request. Keep in mind a leave request may consist of multiple leave types if necessary (E.g. Annual leave and Public Holiday) 

Once you have added one or more days to the request you will see them listed like the following example. Notice how if the program detects any public holidays within the leave request's dates it will make a mention. If you would like to change the leave type of any dates to public holiday (or any other leave type you might need), click the edit pencil beside the date in question.

Any approved leave will then automatically add itself to pending pays, so long as the pay run start and end date contain the date of the approved leave request.

Question 56

How Do I Add Additional or Custom Leave Types?

Accepted Answer

You can set up custom leave types in the program for things like RDOs and Time Off in Lieu by going to Company >> Leave Balance >> Create Leave Balance and creating the leave type here. Once the leave type exists in this area, you will need to go to Employees >> Leave >> Leave Accruals and use the green plus symbol to add the recently created leave type to each employee who requires it.

Question 57

How Do I Enter Existing Leave Balances?

Accepted Answer

If you are new to Lightning Payroll and setting up an employee with existing leave balances, you can enter your these amounts in their first pay. Once you have gone into the Edit Pay screen for an employee, you will see the Leave Balances  Edit  button on the left hand side of the screen. Here is where you will be able to enter your initial balances. Previous amounts need to be added to the system generated accruals from the current pay run.

For example:

Let's say that the employee’s leave balance on their most recent payslip shows 45 hours and 30 minutes of annual leave (45.5 hours). When you click  Edit Pay >> Edit Leave Balances  you will notice a small amount of leave has accrued. For example, our employee works 38 hours a week, and so they will accrue 2 hours and 55 minutes of annual leave (2.92 hours). You will need to add this amount to their leave balance as of last week. So for this example we would add 2 hours and 55 minutes to our original balance of 45 hours and 30 minutes, which will result in a total 48 hours and 25 minutes (48.42 hours). This is the updated leave balance as at the end of their first pay period inside of Lightning Payroll.

Question 58

How Do I Correct or Adjust Leave Totals?

Accepted Answer

If one or more of an employee's leave balances have accrued incorrectly, or have been set up incorrectly/not set up at all, they can be corrected in a number of ways.

We would recommend using our Recalculate Leave on Pays tool, which can be found in the Tools menu on the top left of Lightning Payroll.

This tool gives you the ability to retroactively apply an employee's corrected leave settings to old pays. The tool applies the current leave settings to each pay in the time period selected, taking into account leave taken in the pays when adjusting the balances. For this tool to work correctly, it's essential that you review and/or correct employees' leave settings under Employees >> Leave >> Leave Settings prior to using the tool.



This tool allows you to recalculate leave for an employee and automatically set the new balances.

In the following example, David Cattermole's leave has not been calculating correctly since the beginning of January.

As leave is calculated on a per pay basis, the first thing we will do when using the tool is to select the date range for the pays we wish to recalculate leave on. In this case, we have chosen the 1st of January up until the 6th of February (the end date of the most recently completed pay run).



Once we've set the dates, we can proceed to the next screen and select David from the list as we wish to recalculate his leave.



The next screen will show us the pays for David within the date range we set. We wish to recalculate leave on all the pays for the entire date range so we will select all (you will typically want to select all pays in most scenarios).



The next window will ask us to select the leave type we wish to recalculate for David. In this example, we want to recalculate his holiday, sick and long service leave as we think they all may be incorrect for the period.



The final page will display the leave recalculations for David. As you can see in the green square, the tool is displaying David's current holiday accrual in the left column and the recalculated accrual in green in the right column.

The blue underline shows that for the pay ending the 6th of February, David's holiday accrual was correct as it matches the recalculated accrual.



You can generate a printable report by clicking the Print/Preview button on the bottom left. To apply the recalculated amounts, simple click the Finish button on the bottom right.

Alternative methods for adjusting leave balances

Leave balances as at the most recent completed pay can be amended under Employees >> Leave >> Leave Entitlement Adjustments. If you know the correct balance already, simply overwrite the incorrect balance with the correct one.

If the total you wish to enter is from another period of time than the most recent completed pay, you can go to Pays >> Last Pay Run >> Edit Pay >> Edit Leave Balances and adjust the balance from whichever period you like.

If you don’t know the total and need to recalculate, you can use Lightning Payroll's leave calculators, seen to the right-hand side of the Leave Entitlement Adjustments screen. Alternatively, you can also utilise Fairwork's online leave calculator here.

Question 59

How Can I Check When My Subscription Expires?

Accepted Answer

When your annual subscription is within 60 days of expiry, Lightning Payroll will remind you whenever you open the program through a simple pop-up. (This reminder will not appear if you have licence auto-renewal enabled with valid card details.) An invoice for renewal is sent to your registered email address 30 days before expiry. Monthly subscriptions are automatically renewed each month unless cancelled. An invoice is issued on the day of renewal and sent to your registered email address. Please note that if you renew your subscription before the expiry date or billing cycle ends, you won’t lose any remaining time on your current subscription. Your new subscription will be added to the end of the current period—whether monthly or annual. To manually check the expiry or billing date of your Lightning Payroll subscription, or to view your other subscription details, open the program and click Tools >> Licence Details. To learn how to renew or upgrade your subscription to accommodate more employees, click here.  We no longer provide unlimited free read-only access after a subscription ends. Users will receive 7 days of free read-only access following expiry to export any reports and payslips needed for historical records. After this 7-day period, the application will not be accessible without a valid subscription. A reduced-cost annual read-only subscription is available for those who require extended access to Lightning Payroll data in a read-only mode. To purchase a read-only licence, visit this link. You can also view your subscription expiry or billing information, update your credit card details, or manage your auto-renewal settings by logging into your account under Login >> Client Login at the top right of our website and clicking on Update Credit Card and Manage Auto-Renewals.

Question 60

How Can I Renew or Upgrade My Subscription?

Accepted Answer

To renew your annual subscription, you will first need to login using your email and account password.

If you are unable to login, you should reset your password. 





Once you have logged in to the  My Account section, simply click  View/Renew/Upgrade Subscriptions.

Renewals are charged at the full price and will extend your current subscription by either 1 month or 12 months from the existing expiry date. If your subscription has already lapsed, the new period will begin from the payment date.

Upgrades create a new subscription starting from today's date. However, the price will be automatically adjusted to deduct the remaining value of your current subscription.

For example, if you have an existing Enterprise subscription ($1649 per year) and halfway through (six months) you need to go to an Agent-25 subscription ($3299 per year), you would pay $2474.50 — that is, $3299 minus $824.50 (the remaining half of your Enterprise subscription).

Question 61

How Can I Manage Saved Credit Card Details and Auto Renewals?

Accepted Answer

Add, Delete or Change a Credit Card
    
    
      To add, delete, or replace a saved credit card:
      
        Log in to your Client Account Area.
        Navigate to Account > Account Details > Update Credit Card.
        You can choose to add a new card or delete the existing card details.
        Entering a new card will override the existing saved card if there is one.
        Use the Cancel Subscription or Restart Subscription buttons to manage your auto-renewal status.
      

      Important Security Note: For your protection, our support team can only remove or replace a saved credit card by phone or email if you can provide the last four digits of the currently saved card. This verification step confirms ownership of the saved payment method.

      If you cannot provide these details, we can either:
      
        Issue a direct deposit invoice (available for annual subscriptions only), or
        You can log in to your account and manage your own card details as shown above.
      

      We use the last four digits of your card as an identification point in some cases. Allowing unauthenticated users to supply this information before proper verification would create a security risk, so these details must always be confirmed by you first.

      To update your registered email or learn more about our authentication requirements, please see our related FAQ:  
      How Can I Access My Account If I Cannot Access the Registered Email?

      We only store the last four digits and expiry date of your card, securely handled by our payment partner, Till Payments.

      
        
      
    
  

  
    
      Subscription Auto Renewals
    
    
      Lightning Payroll offers both monthly and annual subscriptions. Monthly subscriptions are only available via credit card and must be set to auto-renew.

      Your subscription will automatically renew on the expiry date using your saved credit card. A confirmation email will be sent each time your subscription renews, which also serves as your renewal reminder and invoice.

      You can cancel your subscription at any time using the Cancel Subscription button. If cancelled, the subscription will expire at the end of the current billing period. You can restart your subscription at any time using the Restart Subscription button.

      Important:
      
        Monthly subscriptions do not support direct bank transfers due to administrative overhead.
        Auto-renew is required for monthly subscriptions.
        You will not receive separate reminder emails prior to expiry — your renewal confirmation email acts as your notice.
      

      If an error occurs during the renewal process (e.g. card expired), your subscription will expire. You will then need to log in and resubscribe manually.
    
  

  
    
      Saved Credit Card Checkout Options
    
    
      Checking Out
      When you have a credit card saved on file, the checkout page will provide these options:
      
        Use saved card
        Pay with a new card
      
      Any card used during checkout can be saved for future renewals. If saved, it will become the active card for your subscription.

Question 62

How Does the Standard Referrer Program Work?

Accepted Answer

How do I refer someone to Lightning Payroll?
Simply log into your Client Account at https://www.lightningpayroll.com.au/account/login, click on View/Manage Referrals (under Other), enter their email address, and click Refer. They will then receive a referral link to trial or purchase Lightning Payroll.

What's in it for me?
By helping to expand the Lightning Payroll user base, you’re supporting the ongoing improvement of Australia's favourite payroll software. Plus, your friend will thank you for it! You'll also get $150 off your next subscription. Refer regularly and you may become eligible for our premium referral program.

What triggers a successful referral?
Referral credits are awarded when someone you refer signs up for a paid annual subscription to Lightning Payroll. Eligible plans include annual small, medium, large, enterprise, or any agent-level subscription. Read-only subscriptions and support-only services are not eligible.

Please note: If a referred customer signs up for a monthly subscription, the referral will not qualify for a credit initially. However, if they remain subscribed for at least 12 consecutive months, you may contact us and we’ll be happy to manually apply the referral credit at that time.


What about earning credits?
To thank you for your support, you’ll earn a $150 credit for each successful referral. These credits can be used toward your next Lightning Payroll subscription renewal or upgrade.

How do I redeem my credits?
When your next subscription renewal is due, available referral credits will be automatically applied (if enabled). You’ll only pay the remaining difference, if applicable.

What if I don’t want to use my credits yet?
You can enable or disable credit usage by ticking or unticking the box in your website account under View/Manage Referrals >> Apply Referral Discount During Checkout?. This option only appears if you have an active credit balance.

How many credits can I earn?
You can accumulate ("bank") up to 10 credits ($1,500) at a time. Once you reach this limit, consider becoming a Premium Referrer for additional rewards beyond the standard program.

When do credits expire?
Unused credits expire after 2 years from the date they were earned.

Are credits redeemable for cash?
No. Credits can only be used towards Lightning Payroll subscription payments.

What if my credits exceed the cost of my subscription?
Only the necessary amount will be redeemed. Remaining credits stay on your account (within the 2-year expiry window) for future use.

Can non-customers participate in the referral program?
No. Only current Lightning Payroll customers are eligible to make referrals.

How long is my referral valid?
Each referral is valid for 90 days. If the recipient has not subscribed within that time, the referral link expires and no credit will be earned.

What if someone else has already referred the same person?
Only one referral per email address is valid at any time. If someone else has already referred your contact, you may try again after the 90-day period ends.

Do I earn credits if the referral doesn’t purchase?
No. You only earn credits when the referred person subscribes to an eligible Lightning Payroll plan before their referral link expires.

What if the person I want to refer is already in touch with Lightning Payroll?
If they’ve already downloaded a trial or communicated with our team in the past 90 days, they are not considered a new referral and will not be eligible for credit.

Are there any restrictions on who I can refer?
You cannot refer yourself, an existing customer, or someone unlikely to benefit from the software. Referrals must be relevant — i.e., people in Australia who have a need to process payroll for one or more employees.

What if my referral cancels and gets a refund?
If a referred user cancels and is refunded, your referral credit will be revoked. If you’ve already used those credits, we may reduce your available credit balance or adjust your credit expiry date accordingly.

Is there a limit on the number of referrals I can make?
We limit the number of active referrals at any one time to ensure quality. This limit may vary.

How long will this referral program run?
This program has no set end date but may be updated or discontinued at the discretion of Intellitron Pty Ltd.

We reserve the right to exclude users from the program if we suspect abuse, fraud, or misuse. This includes reversing credits and blocking future referrals.

Thank you for supporting Lightning Payroll and helping us continue to grow and improve Australia’s leading payroll software.

Question 63

What Do I Do If I Need More Employees Throughout The Year?

Accepted Answer

Your number of employees may increase over time. If you need to increase your allowed employees, you can upgrade your current subscription (monthly or annual) to a higher level at any point. Alternatively, if you're near the end of your subscription period, you may choose to simply renew at a higher level instead.

To upgrade or renew your subscription, log in to your account and click View/Renew/Upgrade Subscriptions >>. Highlight the subscription you wish to modify, then click either Upgrade or Renew within the same screen.

When upgrading, a new subscription term (monthly or annual, depending on your original subscription) begins from the current date. The upgrade cost is calculated as the full price of the new level, minus the unused value of your existing subscription.

Example:
If you’re halfway through a small annual subscription ($299/year) and need to move to a medium subscription ($549/year), you would pay $399.50 — that is, $549 minus $149.50 (the remaining half of $299).

Question 64

How Can I Access My Account If I Cannot Access The Registered Email?

Accepted Answer

If you can no longer use the email address linked to your Lightning Payroll subscription, our support team must confirm your identity before updating any login details. Because email is the primary credential for access, we follow a strict verification process to protect your payroll data.

Preferred Method – Same-Domain Email (Role-Based Only)
The quickest option is to swap a personal mailbox for a role-based one on the same company domain—for example, david@yourdomain.com.au to payroll@yourdomain.com.au or francis@yourdomain.com.au to admin@yourdomain.com.au. Because the business controls the domain, ownership is clear and we can process the change as soon as we receive a request from the new address.

Alternative Verification – Either One Official Document or Two Independent Items


  One Official Document (sufficient on its own if dated within 30 days)
    
      A current government-issued company extract (ASIC, ABR, ATO, etc) dated within the past 30 days, showing you as a director, owner, or authorised officer.
      If the extract is older than 30 days, it must be submitted alongside one of the independent verification items listed below.
      Court order, liquidation appointment letter, or other legally binding document naming you (or your firm) as the authorised representative.
    
  
  Two Independent Items (both required unless otherwise stated)
    
      System Hardware ID recorded by your previous Lightning Payroll desktop installation.
      Payment Details such as the last four digits of the credit card from your most recent renewal, or the exact banking reference used for a direct deposit.
      Photo Identification – a clear selfie holding government-issued ID that matches the contact name on the account.
      Phone Call Verification – we will call the publicly listed or ASIC-registered phone number for the business to confirm the person making the request is authorised as a payroll representative (e.g. office manager, HR rep, etc).
    
  


Once we verify the evidence, we will update your registered email and confirm by reply.

Privacy and Document Disposal

  Copies of ID documents, selfies, ASIC extracts, and court papers are permanently deleted once sighted and verified. We retain only a brief internal note (e.g. “ASIC extract sighted, ref 123456”) for audit purposes.
  Email attachments containing personal information are removed from our systems immediately after the check is complete.
  All data is transmitted over encrypted channels and stored on secure Australian servers during the short review period.


If Verification Fails
Where we cannot reasonably authenticate the request, we will not modify or release any information. You may create a new account instead, under another email address. Although inconvenient, this safeguard prevents unauthorised access to confidential data.

Best Practices to Avoid Access Problems

  Register your subscription with a role-based address (e.g. payroll@ or accounts@) rather than a personal inbox.
  Update contact details promptly when staff leave or roles change.
  Keep payment information and company records current so verification is simpler if required.


If you have any questions, please email support@lightningpayroll.com.au or phone us on 07 3051 5895.

Answer