Real Human Support
Payroll Software With Phone Support
When payday is on the line, you don't want a chatbot or a ticket queue. Every Lightning Payroll subscription comes with free phone and email support — a real person who knows payroll, on the other end of the line. It's the reason so many businesses stay with us year after year.
8am–4:30pm, Monday to Friday (Qld time). Or email [email protected].
Support that's actually support
- Talk to a real person: a local Australian-based team member who knows payroll answers the phone — no offshore call centre, no bot, no script.
- Free with every plan: phone and email support is included in your subscription and during your free trial. There is no premium support tier and no per-call charge.
- Most questions solved in one call: our team aims to resolve your enquiry while you're on the phone, so you can get back to running payroll.
- Email answered fast: email enquiries to [email protected] are usually answered within 1–2 business days.
- People who stick around: you talk to the same experienced team, so you're not re-explaining your setup every time.
Why phone support matters in payroll
Payroll has hard deadlines and real consequences — underpaid staff, late super, an STP lodgement that won't go through the afternoon before payday. When that happens you need an answer now, not a place in a queue. Time and again, customers tell us the reason they choose and stay with Lightning Payroll isn't a feature — it's being able to pick up the phone and reach a real person who helps.
How to reach us
- Phone: 1300 515 895, 8am–4:30pm, Monday to Friday (Qld time).
- Email: [email protected].
- Self-serve: the FAQ / support library answers most common questions any time of day.
- Support policy: see our support policy for full details of what's covered.
Frequently asked questions
Does Lightning Payroll come with phone support?
Yes. Every Lightning Payroll subscription includes free phone and email support from our Australian-based team. Call 1300 515 895 between 8am and 4:30pm Monday to Friday (Qld time), or email [email protected].
Does phone support cost extra?
No. Phone and email support is included with every plan and during your free trial. There is no premium support tier and no per-call fee.
Will I speak to a real person or a chatbot?
A real person. Your call is answered by an experienced support team member who knows payroll, not an automated menu or an AI bot.
What are Lightning Payroll's support hours?
Phone and email support runs 8am to 4:30pm, Monday to Friday (Queensland time). Email enquiries are usually answered within 1–2 business days, and the online FAQ is available any time.
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