At Lightning Payroll, we're always striving to provide top-notch support to help you get the most out of our software. We're thrilled to announce our latest offerings: new agent products and extra support services, designed to better cater to your evolving business needs.
New Agent Products for Growing Businesses
If you manage payroll for multiple companies, our new agent tier pricing options are tailored just for you. These tiers allow for processing pays for over 10 companies and provide access to the in-app Agent Dashboard.
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Agent 25 - $3,299 for a 12-month subscription
- Process payroll for up to 25 companies
- Unlimited number of employees
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Agent 50 - $4,999 for a 12-month subscription
- Process payroll for up to 50 companies
- Unlimited number of employees
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Agent 100 - $7,499 for a 12-month subscription
- Process payroll for up to 100 companies
- Unlimited number of employees
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Agent Unlimited - $11,999 for a 12-month subscription
- Process payroll for an unlimited number of companies
- Unlimited number of employees
Note: Company limits will only be enforced starting from 10 January 2025. Until then, you can manage payroll for as many companies as you like.
Enhanced Support Services Based on Your Feedback
Listening to your valuable feedback, we've expanded our support offerings with additional paid services for those who need more comprehensive assistance. Rest assured, our standard free support remains the same and now also includes remote access for advanced troubleshooting when deemed necessary by our team.
Ad-hoc and Once-off Paid Service Options
1. New Business Implementation
Duration: 2 hours- Employee Setup Assistance: We help you accurately enter employee details, tax information, and pay rates.
- Superannuation Setup: Guidance on setting up super funds and ensuring correct contribution calculations.
- Single Touch Payroll (STP) Setup: Support with STP registration, including machine credential setup and configuration for compliant payroll reporting.
2. Training, Consultancy & Onboarding Services
Duration: 1 hour- Comprehensive Software Tour: A guided walkthrough of all major features and functionalities of Lightning Payroll.
- Flexible Scheduling: Book a session at a time that suits you.
- Personalised Training: Hands-on demonstrations and customised sessions on processing payroll, generating reports, managing employee data, and exploring advanced features.
- Expert Problem-Solving: Assistance in resolving complex issues or optimising your payroll processes.
- Strategic Guidance: Advice on best practices, compliance, and how to maximise the benefits of our software.
- Interactive Q&A: An opportunity to ask questions and address any concerns.
3. Remote Setup of ATO Machine Credentials
Duration: 1 hour- Secure Remote Assistance: Safe and secure access to your system to perform the setup.
- Credential Installation and Configuration: We handle the installation and configuration of ATO machine credentials within Lightning Payroll.
- Functionality Testing: Verification to ensure everything is working correctly.
Note: While we can assist with the installation and configuration of ATO software and machine credentials, we cannot create your MyGovID account or link your business to the ATO. However, we can guide you through these steps.
Purchase Machine Credential Setup Session4. Custom Development Service
Duration: Booked hourly
- Bespoke Feature Development: Custom creation of new features to meet your specific business requirements.
- Priority Scheduling: Fast-track the development of desired features according to your timeline.
- Collaborative Planning: Work with us to define requirements and the scope of the project.
- Dedicated Development Time: Our developers focus exclusively on your priorities.
- Regular Updates: Stay informed with progress reports and milestones.
- Quality Assurance: Thorough testing to ensure seamless integration and optimal functionality.
Terms and Conditions for Additional Support Services
- Eligibility: These services are available to all current subscribers of Lightning Payroll.
- Scheduling: Sessions must be booked in advance to ensure availability.
- Cancellation Policy: Please provide at least 24 hours' notice for cancellations to avoid fees.
- Payment Terms: Payment is required prior to the commencement of the service.
- Scope of Services: The services cover only what is listed; additional requests may incur extra charges.
Our Commitment to Fair Use Support
Our standard support remains free for all subscribers, offering essential assistance when you need it. Our Fair Use Support Policy outlines the scope of our free support, the additional paid services available, and guidelines to prevent misuse, ensuring fair access for all customers.
We thank you for your cooperation in adhering to these guidelines and look forward to supporting your business with our comprehensive services.
Please note: While we're here to guide you in setting up and managing your payroll system, the actual processing of payroll and related tasks is your responsibility. Our support services are designed to empower you to manage your payroll confidently and efficiently.
Thank You for Choosing Lightning Payroll
We're excited to bring you these new products and services to better meet your needs. For more information or to purchase any of our new offerings, please visit our Pricing Page or read more about our Support Policy.
Should you have any questions or need further assistance, don't hesitate to contact us. We're here to help!
Photo by Scott Graham on Unsplash