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Home >> Frequently Asked Questions >> Why Can't I Put My Licence On Another Computer?

Why Can't I Put My Licence On Another Computer?

 

Any annual Lightning Payroll subscription allows you to unlock and use the program on two computers at any one time. This limit is fixed per subscription and is not able to be raised.

If Lightning Payroll is giving you either of the following errors you will need to clear one or both of your two allowed seats from the current licence/subscription.

Older Versions Max-Seats-Error

Old registered seats exceeded error

Newer Versions Max-Seats-Error

New registered seats exceeded error

Note: Removing the licence from Lightning Payroll does not affect your pay data or your program installation at all. It will simply lock your application soon after removal, putting Lightning Payroll into a read only state until an active licence is again provided.

There are three ways to fix this error:

  1. Removing the installed licence from an existing Lightning Payroll installation at the top of the program under Tools >> Licence Details >> Remove System. Remove system button
  2. Sometimes the old system has crashed and you cannot open the program. In this case you should log into your client account here on our website and go into your subscriptions. Here you can release the seats for any of your subscriptions. This will free up both seats of your subscription for you to then reenter as needed. My subscriptionsRelease seats
  3. Contact our support team and we can reset your seats for you.

Created: 2019-05-13 03:37:19

Last Edited: 2020-11-17 11:17:24


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