Answer
Resolving Norton False Positives for Lightning Payroll
We understand that some users of Lightning Payroll may encounter an issue where Norton Antivirus incorrectly identifies our app as a security threat and removes it. This is known as a false positive, which happens when antivirus software mistakenly flags safe software as malicious.
Why does this happen?
Lightning Payroll is published with Extended Validation (EV) Code Signing Certificates, a high standard for verifying software authenticity. Unfortunately, despite these measures, false positives can still occur due to the heuristic methods antivirus software uses to detect threats.
What have we done?
We have reported this issue to Norton, and they have whitelisted our app. However, it can take several days for the updated whitelist to propagate to all users. With each update of Lightning Payroll, Norton may get mistakenly triggered again. To prevent this issue from happening in the future, we recommend manually adding Lightning Payroll's working folders to Norton's exclusion list.
Steps to Add Exclusions in Norton
Follow the instructions on Norton’s official support page to exclude files and folders from scans: Exclude files and folders from Norton scans.
Folders to Exclude
%localappdata%/Lightning Payroll(C:/Users/[YourUsername]/Appdata/Local/Lightning Payroll)%localappdata%/Intellitron Pty Ltd(C:/Users/[YourUsername]/Appdata/Local/Intellitron Pty Ltd)%appdata%/Lightning Payroll(C:/Users/[YourUsername]/Appdata/Roaming/Lightning Payroll)%appdata%/ATOMAS(C:/Users/[YourUsername]/Appdata/Roaming/ATOMAS)
Need Help?
If you need further assistance, please don't hesitate to contact our support team. We apologise for the inconvenience and appreciate your understanding while we work to ensure a seamless experience.