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Home >> Frequently Asked Questions >> Why Are Employee Details or Bank Account Changes Not Saving?

Why Are Employee Details or Bank Account Changes Not Saving?

 

If you have edited and employee's address or personal details and they seem to not be saving or keep changing back then you may need to refresh their employee portal.

In cases when you have activated the employee portal settings, and in particular, have granted the employee with the ability to edit their personal details or bank accounts you've essentially given the employee permanent right-of-way and responsibility for their own principle data. If you wish to do a change on their behalf you will also need to force the change through to our server by going to Employees >> Details >> Online Portal >> Refresh Employee Portal. This will prevent the employee's online data overriding what is recorded in the payroll system.

Created: 2022-04-11 09:04:15

Last Edited: 2022-04-11 09:04:53


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