Answer
If your Windows computer is not kept up-to-date with the latest updates you may encounter an issue with Lightning Payroll's automatic updates. This is due to older Windows systems using outdated root certificates, used for HTTPS/SSL web traffic. Our automatic update server is using renewed certificates which outdated Windows versions cannot communicate with, such as the very common, two year old Windows 10 release number 19041.
Your Lightning Payroll should be at least version 2025.xx. If your version number is less than this and Lightning Payroll says incorrectly that You're up to date (since it cannot detect newer server updates) then you will need to either:
- Update your Windows version with the latest patches
- or, manually update your WIndows root certificates with the required file.