Support

Note: Please click here to see how to setup JobMaker in Lightning Payroll as this FAQ assumes you are already using the scheme and related features in the software.

The ATO have released a general JobMaker Troubleshooting Guide which you can access here.

The advice below is taken from the ATO's Technical Document for JobMaker and Single Touch Payroll.

How Do I Cancel A Mistaken JobMaker Nomination?

If you have accidently enabled JobMaker for an employee, go into Employees >> Tax Rates >> JobKeeper/JobMaker Settings and press the green plus button in the Active JobMaker STP Flags table. You will then be able to add a nomination cancellation flag code as seen in this image.

Resending STP will pass this cancellation code to the ATO. Once sent, you will then be able to disable JobMaker for the employee in their JobKeeper/JobMaker settings area.

How Do I Cancel A Period/Quarter This Employee Should Not Have Been Reported As Eligible For?

If you have accidently sent a JobMaker period code for an employee in which they did not actually work an average of 20 hours you will need to add a matching cancellation flag code for that employee and report it through STP.
To do this, go into Employees >> Tax Rates >> JobKeeper/JobMaker Settings and press the green plus button in the Active JobMaker STP Flags table. You will then be able to add a manual period cancellation flag. This image demonstrates how a cancellation flag would be created against JobMaker period 1, required in the case where period 1 was declared for this employee via STP and they hadn't actually worked enough hours, for example.