Below are the most common Single Touch sending errors you might receive:
Failed to collect Authentication Token:
If you are receiving this error, you will need to check the following:
Once you have checked all the above, please try resubmitting. If you still receive the same error, please login to the ATO Relationship Authorisation Manager and contact our support team so they can help you investigate the status of your credential.
Lightning Payroll freezes after clicking 'Submit to the ATO' (Windows users):
If this issue is occuring, please do the following:
Created: 2019-05-24 04:25:10
Last Edited: 2021-04-15 11:58:49
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