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Home >> Frequently Asked Questions >> Why Might I Be Getting Email Errors?

Why Might I Be Getting Email Errors?

 

There are a number of reasons why you might be receiving email errors.

We recommend you go to Company > Email and click Send a test email to help diagnose the problem.

Most email errors (such as a socket error) are due to incorrect or missing SMTP server settings. You'll need to check with your email provider to ensure you have the correct Server Name, Port and Encryption details in Company > Email > SMTP Server Settings.

If the error message you receive mentions a 'username/password' or 'authentication' error, you need to ensure the correct username and password for the email account are entered. Again, you can get these from your email provider.

Created: 2019-05-22 04:03:42

Last Edited: 2019-05-22 05:59:56


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