Why Can't I Open Lightning Payroll?
If you cannot open the program or receive an error such as the following 'failed to execute script payroll' when trying to open Lightning Payroll, you can resolve this by restarting your computer and reinstalling the program. This solution is fairly ... (
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Why Does Lightning Payroll Say My Version Is Up To Date When It Is Not?
If your Windows computer is not kept up-to-date with the latest updates you may encounter an issue with Lightning Payroll's automatic updates. This is due to older Windows systems using outdated root certificates, used for HTTPS/SSL web traffic. Our ... (
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Why is Lightning Payroll Not Displaying Correctly?
If you are using a Windows device with an ultra-high resolution screen (e.g Microsoft Surface) or monitor you may experience display issues with Lightning Payroll, we have found the following solution to be quite helpful:
Right click on the Lightn... (
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'Database is at a Newer Version' Error?
This error usually occurs when restoring a new backup into an older version of the software
Please download and reinstall from the appropriate link below to fix the error.
Download for Windows (Windows 8.1 and above)
Download for Mac OSX (Version... (
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Why is Lightning Payroll Showing A Blank Preview And Not Opening?
If Lightning is showing a blank screen on Windows, it may have been dragged outside of the monitor bounds. To fix this issue, please click the blank Lightning Payroll preview window in your taskbar, then press Fn + F11 or Windows logo key&n... (
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What Does 'Failed to execute script payroll' Mean?
If Lightning Payroll says 'Failed to execute script payroll', then the program has been reinstalled while it was still running in the background.
To fix this error, please restart your computer, then reinstall the program again using the appropria... (
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Why Am I Getting An Error After Agreeing To The Update?
If you are encountering an 'Access is denied' error like the one shown below when updating, it is caused by a false positive or false alarm in your security software. Some security applications, particularly Trend Micro or Symantec can prevent Lightn... (
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Why Are Emails Not Being Received, Or Being Rejected?
If emails sent from Lightning Payroll are being rejected or marked as spam, this is outside of our control. Gmail/Google in particular have very strict anti spam and anti spoofing practices (that can change at any time) which can result in rejection ... (
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Why Has Lightning Payroll been Quarantined by Anti-Virus?
Sometimes Lightning Payroll may be attacked or misclassified as spyware by your security software. This can happen and is known as a false positive.
We build and publish the program with the highest standard of code signing available. That's all tha... (
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Why Can't I Put My Licence On Another Computer?
Any annual Lightning Payroll subscription allows you to unlock and use the program on two computers at any one time. This limit is fixed per subscription and is not able to be raised.
If Lightning Payroll is giving you either of the following errors... (
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Why Am I Getting A Database Load Error?
If you encounter an error opening the program about being 'unable to connect to the database' or 'unable to load the database' it is often fixed by following the steps below:
1) Please download and run our small utility program to tidy your Lightnin... (
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Why Can't I Open the Installer File I Have Just Downloaded?
If you have downloaded the program and see the warning Windows has protected your PC this is a false alarm which can happen from time to time as we are required to renew security certificates used to codesign Lightning Payroll. This warning goes away... (
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How Do I Contact Your Support Team?
Our support team can be reached on 07 3051 5895 or by email at support@lightningpayroll.com.au from 8am to 4:30pm Monday to Friday (QLD Time, excluding public holidays).... (
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Why is an Employee 'Locked'?
If you are trying to edit a past pay in the Pays screen, these are usually locked/unlocked using the padlock button at the bottom of the edit pay window.
If however, you ever see one or more employees listed as Locked under Employees, it is usually ... (
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Why Might I Be Getting Email Errors?
There are a number of reasons why you might be receiving email errors.
We recommend you go to Company > Email and click Send a test email to help diagnose the problem.
Most email errors (such as a socket error) are due to incorrect or missing S... (
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