Support

If you are attempting to update Lightning Payroll to the latest version but after each update you find yourself on the same version as before, there are two options to fix this:

Option 1 (Windows Only)

• Close down the Lightning Payroll program.
• Click here to download this file (local_updates_delete.bat).
• Open the file from your PC and it should delete the broken Lightning Payroll update (It may trigger warnings which you may have to override, but this file is certainly safe).
• Go back in to Lightning Payroll and click Check for Updates Now? at the bottom of the screen.

If this fails, please download and reinstall the full application using this link, or try option 2 below.

Option 2 (Windows and Mac)

Windows:

• Close down the Lightning Payroll program.
• On your keyboard, press the key with the windows icon + R  at the sametime.
• In the dialog box that opens up, type in %localappdata% and click OK.
• In the new window that opens up, double click on the Lightning Payroll folder.
• Double click on the folder named updates
• Delete the two folders named frozen and prepared
• Go back in to Lightning Payroll and click Check for Updates Now? at the bottom of the screen.

If this fails, please download and reinstall the full application for Windows using this link.

Mac:

• Close down the Lightning Payroll program.
• Click on Finder and then on the top left select Go and then Go To Folder.
• In the dialog box, type ~/.LightningPayroll/updates and click Go
• Drag the two folders named frozen and prepared to the trash.
• Go back in to Lightning Payroll and click Check for Updates Now? at the bottom of the screen.

If this fails, please download and reinstall the full application for Mac using this link.