Support

If your Windows computer is not kept up-to-date with the latest updates you may encounter an issue with Lightning Payroll's automatic updates. This is due to older Windows systems using outdated root certificates, used for secure HTTPS/SSL web traffic. Our automatic update server is using renewed certificates which outdated Windows versions cannot communicate with, such as the very common, two year old Windows 10 release number 19041.

Your Lightning Payroll should be at least version 2022.3.2p5. If your version number is less than this and Lightning Payroll says incorrectly that You're up to date (since it cannot detect newer server updates) then you will need to either:

• Update your Windows version with the latest patches
• or, manually update your WIndows root certificates with the required file.

Some Android Timeclock users are encountering errors when connecting to our server since late September 2021. This is fixed by updating your Android version higher than Android version 7.1.

The issue is due to an expiring certificate within Android, explained here - https://letsencrypt.org/2020/11/06/own-two-feet.html

To learn how to check your version number or to update, please visit the Google Support page here - https://support.google.com/android/answer/7680439?hl=en