Get started with a
free 30 day free trial
Get started with a free 30 day free trial
Buy Lightning Payroll
Packages starting from $199
Buy Lightning Payroll.
Packages starting from $199

Why is Lightning Payroll suddenly asking for a licence, and why is there an error once I put it in?


If you are being prompted to enter your email and subscription ID all of a sudden (see below) it is due to your using an outdated version of Lightning Payroll (the current version is 2020.4.0p4). To move forward you must reinstall your program using one of the links shown below. Your data is safe and will not be affected by reinstallation.

Download for Windows (Windows 7 and above)
Download for Mac OSX (Version 10.12 and above)

LP Update Alert

- 13/01/2020


Why is the ATO asking me to provide a software ID?


When contacting the ATO for help regarding Machine Credentials, they may ask you to provide a software ID.

As Lightning Payroll is desktop-based, we do not utilise software IDs for Single Touch Payroll. Desktop-based programs instead utilise locally installed machine credentials (please see the following from the ATO's website).

In cases such as this, you can inform the ATO that you do not have a software ID and simply need advice on how to install your own machine credential.

If this does not resolve the issue, you can also refer them to the following page for further clarification:

https://info.authorisationmanager.gov.au/business-software-user-or-provider

- 09/01/2020


2019 Christmas Newsletter


Please click here to download our recent Christmas Newsletter. It includes information on our holiday support hours, application updates, ATO/STP outages and more.

- 27/12/2019


AUSkeys Have Been Replaced By The ATO Machine Credential


AUSkeys are now a thing of the past. The ABR and ATO are decommissioning AUSkeys on April 1st 2020. M2M Credentials, otherwise known as Machine Credentials are the new way to identify yourself digitally with the ATO and within Lightning Payroll. These are fully handled by the ATO now, and not given by the Australian Business Register.

For instructions on getting your Machine Credential please visit https://info.authorisationmanager.gov.au/machine-credentials .

- 20/11/2019


Updating Fails for Some Users


Usually clicking Check for Updates Now? at the bottom of the main program window takes care of this, but in some cases this does not work and the program simply reopens to the same version (typically 2019.1.1p10).

If updating fails for some reason, you can download the latest version directly from the links below:

(Your data is safe and will not be affected by reinstallation)

Download for Windows (Windows 7 and above)
Download for Mac OSX (Version 10.12 and above)

- 22/10/2019


End of Year and Single Touch Checklist


Click here to download our 2019 End of Year Checklist for information on STP, AUSkeys, updating your software and more.

- 03/07/2019


LP Virtual Assistant